Melissa Perez
SARATOGA SPGS,UT
Summary
Experienced with optimizing operational processes to achieve strategic goals. Utilizes team leadership and strategic planning to drive efficiency and innovation. Track record of implementing successful operational enhancements and fostering collaborative work environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
SR DIRECTOR OF OPERATIONS AND BUSINESS DEVELOPMENT
Leads the development and implementation of programs, goals, objectives, policies, and procedures necessary for providing quality care and maintaining sound operation.
12.2021 - Current
- Leads the development and implementation of programs, goals, objectives, policies, and procedures necessary for providing quality care and maintaining sound operation
- Analyzes operations related to staffing, utilization of facilities, equipment, and supplies, and recommends and implements solutions and changes
- Establishes communication strategies and ensures ongoing and timely communication to management and staff related to the organization
- Develops and manages the budget and recommends financial decisions for the Utah market
- Monitors performance and profitability of services offered
- Plans, coordinates, and leads weekly leadership meetings and C-suite meetings
- Collaborates with upper management, market sales manager, radiologists, and all technical and administrative staff to ensure efficient center operations, and successful implementation of market initiatives
- Leads Account Executives in maintaining strong relationships with centers’ customer base through the delivery of extraordinary customer service, personal visits, and support
- Supports the payor contracting process for the market
- Partners with corporate functional areas, as well as the local operations staff within the market, to ensure smooth and successful integration and implementation of services into existing centers
- Works with center leadership teams, serving as a resource to managers and supervisors on key goals to ensure alignment with organizational objectives
- Initiates and participates in staff performance evaluations, compensation, and development of associates including performance improvement plans, disciplinary actions, and/or terminations
- Develops, coaches, and provides training opportunities for all direct reports based on assessment of individual needs to ensure critical leadership development
- Implements strategies to promote teamwork across departments and centers
- Participates in the hiring and training of new operations and sales leaders for the market
- Maintains staff retention by implementing effective retention strategies
- Leads growth initiatives for the market, whether through the same store, new product or service lines, or acquisition
- Demonstrates knowledge of, and supports, vision, value statements, standards, policies and procedures, operating instructions, confidentiality standards, and the code of ethical behavior
- Met and exceeded EBITDA goals for 2023
Technical OPERATIONS MANAGER
RAYUS RADIOLOGY FORMERLY us mri
06.2017 - 12.2021
- Manages a team of about 40 technologists
- Guides conflict resolution, decision-making, communication, training, scheduling, patient care, HIPAA compliance, radiation and MRI safety policies and procedures, quarterly reviews, and travel to each location throughout the week as needed
- Safety committee member which ensures patient safety and compliance as a number one priority
- Create and present monthly operational reports to corporate executives
- This includes compiling budget reports, volume, turnaround time, phone call and fax queue management, payer volume, cancellations, aborting scan rate, and patient satisfaction
- Assists the marketing team in creating and establishing relationships with physicians, attorneys, and the public
- These relationships influence clients to send their patients to us which will in turn increase revenue, meet monthly goals, and expand our company
- These duties include but are not limited to weekly meetings with the marketing team to educate and establish goals for the week, create spreadsheets and reports of potential new clients, attend scheduled luncheons and conferences to educate clients about our product, design marketing materials, schedule meetings and phone calls with clients to create new protocols and provide research and market analysis to compete with other imaging companies in Utah
MRI Technologist
King’s Open imaging
03.2011 - 06.2017
- Responsible for scanning a variety of patients, various protocols, and anatomy
- Proficient in a variety of scans including but not limited to cardiac, breast, orthopedic/extremities, MRA, MRV, abdomens, runoffs, brains, spines, spectroscopy, prostate, fetus, TOF, perfusion, diffusion/Diffusion Tensor Imaging, vasculitis, and many more
- As a lead technologist I was also responsible for maintaining effective communication and steady workflow on my shift amongst other staff members and patients
- Assisted the marketing team by going to luncheons to provide education on equipment, protocols, billing, radiologists' reports, and insurance payor relations to physicians
- Some of my other duties include entering and optimizing protocols for the scanners, research scanning, scheduling patients, answering phones, and maintaining MRI safety
- Patient care and customer service are top priority
- Educated patients on procedure details, provided instructions, and answered questions to minimize anxiety and improve cooperation.
- Reduced scan time with efficient scheduling and streamlined pre-scan processes.
- Improved image quality by maintaining proper positioning of patients during scans.
- Fostered a positive workplace culture that prioritized teamwork, open communication, and shared responsibility for outcomes.
- Contributed to team success by collaborating closely with radiologists, physicians, and other healthcare professionals.
LEAD MRI TECHNOLOGIST
UNIVERSITY OF UTAH HOSPITAL
10.2004 - 03.2011
- Lead MRI technologist on the night shift
- Scanned a variety of patients ranging from outpatient to critical ICU patients
- Managed other technologists on the night shift by resolving conflict, training, implementing new protocols and scans, and reporting to the radiologist
- Coordinated closely with other departments within the medical center to facilitate multidisciplinary patient care approaches.
- Reduced patient wait times through efficient scheduling and time management strategies.
- Implemented quality assurance measures to ensure consistently high levels of patient care and imaging accuracy.
- Streamlined workflow processes for improved efficiency in the MRI department.
- Enhanced patient comfort by implementing advanced MRI techniques and protocols.
- Ensured accurate diagnostic images by maintaining top-quality equipment and following strict safety procedures.
Education
Bachelor of Science - Business Administration And Management
WGU
Online06-2023
MRI technologist certificate - MRI Technologist
University of Utah Hospital
Salt Lake City, Utah12.2004
Associate of Science - radiologic technology
SLCC
Salt Lake City, Utah06.2004
High School Diploma -
WOODS CROSS HIGH SCHOOL
Woods Cross, Utah05.1999
Skills
- Emotional Intelligence
- Effective Communication
- Ability to understand financial reports
- Ability to be flexible and adaptable to change
- Operational excellence
- Cross-functional coordination
- Strategic planning and execution
- Leadership training
- Performance analysis
- Teamwork and collaboration
Accomplishments
- Supervised team of 128 staff members.
- Achieved EBITDA financial goal by completing targeted budget goals with accuracy and efficiency.
- Collaborated with Operations leadership team in the development of Operations Excellence Plan to make sure staffing needs met volume needs within targeted budget.
- Documented and resolved increasing TOS collections by 15% which led to decreased bad debt and increased net revenue.
Activities
When I am passionate about something, I give it my all. I love a challenge and to learn new things along the way. I love to work with people to reach a goal and help them become the best version of themselves. My family means the world to me so in my spare time I am always with my kids and husband. I love to work out and be outdoors in the summer.
Certification
- CPR/AED Certification
- MRI technologist board certified
- X-ray technologist board certified
Timeline
SR DIRECTOR OF OPERATIONS AND BUSINESS DEVELOPMENT
Leads the development and implementation of programs, goals, objectives, policies, and procedures necessary for providing quality care and maintaining sound operation.
12.2021 - Current
Technical OPERATIONS MANAGER
RAYUS RADIOLOGY FORMERLY us mri
06.2017 - 12.2021
MRI Technologist
King’s Open imaging
03.2011 - 06.2017
LEAD MRI TECHNOLOGIST
UNIVERSITY OF UTAH HOSPITAL
10.2004 - 03.2011
- CPR/AED Certification
- MRI technologist board certified
- X-ray technologist board certified
Bachelor of Science - Business Administration And Management
WGU
MRI technologist certificate - MRI Technologist
University of Utah Hospital
Associate of Science - radiologic technology
SLCC
High School Diploma -
WOODS CROSS HIGH SCHOOL
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