Melissa Perez
Phoenix
Summary
Experienced with providing compassionate and attentive care to individuals in need. Utilizes strong interpersonal skills and empathy to connect with clients and support their daily living activities.
Overview
11
11
years of professional experience
Work History
Day Program Caregiver
Pathways To Life
08.2025 - Current
- Provided compassionate personal care and support to enhance client well-being.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and documented changes in client health status and behavior.
- Developed and maintained strong relationships with clients and families.
- Assisted clients with activities of daily living, promoting independence and quality of life.
Customer service
Rem X
10.2021 - 01.2024
- Answered customer telephone calls promptly to avoid on -hold wait times.
- Respond to customer requests for products, services and company information recorded account information to open new customer accounts.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Delivered exceptional customer service to every customer by levering extensive knowledge of products and services and creating welcoming, positive experiences.
Customer service
All about people
04.2019 - 09.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for services and company information.
- Answer service questions, suggesting other offerings to attract potential customers.
- Recorded account information to open new customer accounts.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Schedule appointments for customers using different web pages
- Exhibited high energy and professionalism when dealing with clients and staff
- Responded proactively and positively to rapid change.
Janitorial
Merchants maintenance building
01.2017 - 03.2019
- Assembled basic furniture and supplies for offices and other multi-use rooms.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Reported vandalism or other damage to property to supervisor.
- Mixed, used and properly stored hazardous chemicals cleaners to reduce risk of injury or illness.
- Swept hard surface floors using broom or push broom dust mop.
- Polished stainless steel fixtures and furniture details.
- Damp-mopped hard floors to clean and remove residue or spillage.
- Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
- Dusted surfaces, ledges, fixtures and furniture.
- Sanitized break area kitchen counters, tables and sinks.
- Moved furniture for cleaning and set up for special events.
- Cleaned and sanitized drinking fountains.
- Operated compactors and balers to discard cardboard boxes and trash.
- Hand-cleaned telephones, door knobs and remote controls.
- Organized daily cleaning schedules for custodial 2015-03 - 2016-10 team.
- Collected, sorted and transported recyclable materials.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility
Warehouse associate
Rubies costume Co
03.2015 - 10.2016
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight
Education
Diploma -
Carl Hayden High School
Phoenix, AZ05.2013
Skills
- Outlook
- Communication skills
- Documentation accuracy
- Emotional support techniques
- Patient care
- Microsoft word
- Typing skills
- Customer service excellence
Languages
English
Spanish
Timeline
Day Program Caregiver
Pathways To Life
08.2025 - Current
Customer service
Rem X
10.2021 - 01.2024
Customer service
All about people
04.2019 - 09.2021
Janitorial
Merchants maintenance building
01.2017 - 03.2019
Warehouse associate
Rubies costume Co
03.2015 - 10.2016
Diploma -
Carl Hayden High School