Melissa Perez-Pierre
Brooklyn,NY
Summary
Hard working , passionate and a dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Team Leader
Hamaspik Home Care
Brooklyn, NY
04.2017 - 04.2022
- Trained and supervised six PCA coordinators and over 80 Home Health Aides.
- Built strong relationships with consumers through positive attitude and attentive response.
- Established open and professional relationships with our consumers to achieve quick resolutions for various issues.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Responsible for Communications to ensure Medical insurance /authorizations remained active with our consumer's who received services from MLTC, HMO ,CHHA or OPWWD .
- Payroll bi- weekly and ensured that all PTO request had coverage .
- Attended Training school graduations with intent to recruit. Posted flyer and used social media as deemed.
- Field work to ensure documentation was completed and collected for consumers applying for CDPAP cases . Reached out to families to update with progress.
Field Representative
U.S Census Bureau
New York, NY
07.2017 - 02.2018
- Conducted interviews, collected sensitive information, complied with HIPPA regulations, Communicated and submitted findings in a timely manner to meet agency requirements . Worked independently .
Program Coordinator of Community Living Program
Heartshare St. Vincent's
Brooklyn, NY
01.2001 - 09.2016
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Organized and managed program development from conception through successful execution.
- Assisted with program implementation and maintenance plan to meet OPWDD standards.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Supervised 60 of professional ,administrative and DSP personnel.
- Maintained relationships with landlords, courts,clinics,SSI and other community resources.
- Payroll submissions
- Opened new apartments with access to 15,000 petty cash for program and consumers.
Education
Certificate: Disabilities - Human Services
New York City College of Technology of The City University of New York
Brooklyn, NY2010
Skills
Collaborative Manager
Knowledge of HHA Exchange, Outlook, Word and Excel
Spanish - Fluent
Creole- Basic
Drivers license
Timeline
Field Representative
U.S Census Bureau
07.2017 - 02.2018
Team Leader
Hamaspik Home Care
04.2017 - 04.2022
Program Coordinator of Community Living Program
Heartshare St. Vincent's
01.2001 - 09.2016
Certificate: Disabilities - Human Services
New York City College of Technology of The City University of New York