Melissa Perkins
Akron,OH
Summary
Organized Heath care professional with 10 years of experience in administrative field. Versatile professional serves as first point of contact for patients by verifying insurance, handling paperwork and preparing records. Patient-oriented and helpful candidate familiar with MS Office and EHR systems coupled with thorough knowledge of medical terminology. Committed to providing personalized service and quality patient care.
Overview
12
12
years of professional experience
Work History
Health Administrative Assistant
Cleveland Clinic Main Campus
03.2023 - Current
- Collected, sorted and distributed mail, messages and courier deliveries.
- Scheduled appointments for providers and maintained office master calendar.
- Answered inquiries from general public, patients and clinical providers.
- Updated patients' medical records using electronic recordkeeping system.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Answered phone calls and messages for 4-physicians with Hematology and Oncology department, scheduling appointments, and handling patient inquiries
Case Management Assistant
Cleveland Clinic Main Campus
07.2022 - 03.2023
- Supports and adheres to HIPA compliance policies and procedures
- Attended regularly scheduled case management and staff meetings.
- Supports and participates in process improvement efforts.
- Perform transitional care management (TCM) activities.
- Facilitated communication between clients and other service providers.
- Pend orders for PCP and/or ACP APP and schedule follow up appointments.
Patient Service Specialist
Cleveland Clinic
12.2015 - 07.2022
- Facilitated communication between patients and various departments and staff.
- Following HIPA protocols to safeguard confidentiality of patient records.
- Offered simple, clear explanations to help patients and families understand hospital policies and procedures.
- Verified insurance eligibility and coverage for patients.
- Balanced deposits and credit card payments each day.
Central Clams Rep
Progressive Insurance Claims
01.2012 - 01.2015
- Heavy use of proprietary software while multi-tasking with in-bound/outbound calls to insurance customers
- Managed time efficiently by establishing priorities in accordance to importance of insurance deadlines.
- Examined reports, accounts and evidence to determine integrity and accuracy of information.
- Interviewed policyholders to verify information and obtain additional details.
- Precepted three new claim representatives by training them new information systems
Education
Associate of Arts - Marketing
THE UNIVERSITY oF AKRON
Akron, OH06.2012
Skills
- Working knowledge of MS Office window applications
- Easily adapts to changing technology
- Ability to be successful in fast paced environment
- Knowledge of medical terminology
- Training and Development
- Good Telephone Etiquette
- Typing speed and accuracy
- EPIC, Oracle, Concur and MyChart
- Interpreting Physician Orders
Timeline
Health Administrative Assistant
Cleveland Clinic Main Campus
03.2023 - Current
Case Management Assistant
Cleveland Clinic Main Campus
07.2022 - 03.2023
Patient Service Specialist
Cleveland Clinic
12.2015 - 07.2022
Central Clams Rep
Progressive Insurance Claims
01.2012 - 01.2015
Associate of Arts - Marketing
THE UNIVERSITY oF AKRON
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