Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Melissa Perkins

Spring Hill,FL

Summary

Enthusiastic claims specialist, examines claims, negotiates and processes settlements and verifies insurance coverage. Attentive team player consistently treats clients fairly and equitably. Motivated to succeed in fast-paced and deadline-driven professional environment.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Claims Specialist

Sedgwick
09.2018 - Current
  • Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
  • Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
  • Identified fraudulent claims through diligent investigation and collaboration with law enforcement agencies when necessary.
  • Maintained accurate records by diligently updating claim files and ensuring all required documentation was submitted in a timely manner.
  • Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.

Campus Coordinator

Strayer University
02.2009 - 06.2017
  • Enhanced campus engagement by organizing and promoting various student events and activities.
  • Streamlined administrative processes for improved efficiency in campus operations.
  • Collaborated with faculty to develop and implement innovative academic programs.
  • Improved student retention rates by providing support services, resources, and mentorship.
  • Developed comprehensive orientation programs for new students to ease their transition into college life.

Education

Master of Science - Business

Strayer University
Scott Depot, WV
12.2016

Master of Science - Human Resource

Strayer University
Scott Depot, WV
12.2012

Skills

  • Compliance Management
  • Settlement Determinations
  • Coverage Assessments
  • Documentation Review
  • Claims
  • Organizational Skills
  • Insurance Knowledge
  • Decision Making
  • Computer Proficiency
  • Claims Investigation
  • Attention to Detail
  • Problem Solving
  • Customer Service
  • Microsoft Office
  • Teamwork and Collaboration

Certification

I am a Workers Compensation Adjuster that is licensed in SC, NC, VA, MD, NJ, PA, ME. My most recent license in the State of New York.

Timeline

Claims Specialist

Sedgwick
09.2018 - Current

Campus Coordinator

Strayer University
02.2009 - 06.2017

Master of Science - Business

Strayer University

Master of Science - Human Resource

Strayer University

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Melissa Perkins