Melissa Perkins
Dighton,KS
Summary
Dedicated professional with a strong work ethic and a proven ability to enhance business performance. Demonstrates adaptability in both individual and team settings, effectively driving company objectives. Results-oriented with a focus on growth and efficiency, consistently meeting organizational needs and increasing service value.
Overview
11
11
years of professional experience
Work History
COBRA Services Team Lead, Solutions Specialist
WEX Health, Inc. - Remote
04.2021 - Current
- Assist the team with internal requests, and initiate timely responses to clients while meeting Service Level Agreement guidelines.
- Contribute innovative ideas and solutions to enhance team performance and outcomes.
- Prioritize and work on client escalations.
- Conduct training for new hires.
- Answer daily questions asked by team members that are related to our internal requests, or team processes.
- Provide technical guidance to team members in order to ensure the successful completion of service tasks.
- Conduct monthly email quality assessments (QA).
- Identify the training needs of employees based on their individual strengths and weaknesses, and provide appropriate coaching.
- Evaluate current processes and procedures related to service delivery, proposing changes as needed.
- Assist senior management in developing strategies that would result in better client relationships.
- Conduct regular feedback sessions with team members to discuss successes and challenges faced during customer interactions.
- Assist with employee interviews related to the Employer Services Team role.
- Resolve complex customer issues in a timely manner while maintaining positive relationships with clients.
- Monitor operations and review records and metrics to document employee performance.
- Develop and implement specialized procedures for customer service operations.
COBRA Account Manager
WEX Health, Inc. - Remote
10.2019 - 04.2021
- Built positive relationships with customers through clear communication and active listening.
- Managed multiple accounts simultaneously while meeting deadlines.
- Managed incoming emails, phone calls, and service requests.
- Organized meetings with clients as needed.
- Resolved client issues and complaints in a timely and effective manner, ensuring client satisfaction.
- Provided training and guidance to new Account Managers.
- Worked with cross-functional teams to achieve goals.
Receptionist/ Records Management/ Marketing
Fremstad Law
Fargo, USA
10.2018 - 10.2019
- Answered incoming calls promptly and professionally; took messages or transferred calls to appropriate personnel.
- Greeted persons entering establishment, determined the purpose of visit and escorted them to the specific destination.
- Ensured reception area was clean at all times and stocked with necessary supplies.
- Maintained various office or program records using secure filing system.
- Maintained current client files and purge old files.
- File court documents electronically and physically.
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses.
- Executed promotional marketing, along with branding for the firm.
- Collaborated with the design team on creative projects, including logos, brochures, and advertisements.
- Created and implemented original content for social media platforms.
- Attended outside marketing events for the firm.
Office Assistant/Receptionist/Records Management
Nilles Law Firm
Fargo, USA
10.2014 - 10.2018
- Answered incoming calls promptly and professionally; took messages, or transferred calls to appropriate personnel.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Maintained an organized filing system of paper documents and electronic files.
- Typed, formatted and edited correspondence and other documents.
- Trained staff members to perform work activities and use computer applications.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Monitored office supply stock levels and placed timely orders for replenishment.
Education
Bachelor of Arts - Communications/Public Relations
University of North Dakota
05.2018
Associates Degree - Science
Garden City Community College
05.2014
High School Diploma -
Garden City High School
05.2011
Skills
- Deadline-driven
- Organizational skills
- Customer service
- Supervision and leadership
- Coaching and mentoring
- Multitasking abilities
- Problem solving
- Client relationship management
- Effective communication
- Team leadership
Activities
Student Government
Timeline
COBRA Services Team Lead, Solutions Specialist
WEX Health, Inc. - Remote
04.2021 - Current
COBRA Account Manager
WEX Health, Inc. - Remote
10.2019 - 04.2021
Receptionist/ Records Management/ Marketing
Fremstad Law
10.2018 - 10.2019
Office Assistant/Receptionist/Records Management
Nilles Law Firm
10.2014 - 10.2018
Bachelor of Arts - Communications/Public Relations
University of North Dakota
Associates Degree - Science
Garden City Community College
High School Diploma -
Garden City High School
Similar Profiles
Adam SwansonAdam Swanson
Lead Senior Solution Specialist at WEX Health, Inc.Lead Senior Solution Specialist at WEX Health, Inc.
CHUKU CHIKANMA GOLDENCHUKU CHIKANMA GOLDEN
Freelance Graphic Designer at RemoteFreelance Graphic Designer at Remote
Devonta CorbinsDevonta Corbins
Freelance Administrative Support at REMOTEFreelance Administrative Support at REMOTE
Kelly JenkinsonKelly Jenkinson
Customer Service Representative at S&T CommunicationsCustomer Service Representative at S&T Communications
LILLIE KOEHNLILLIE KOEHN
Teller at First National Bank of DennisonTeller at First National Bank of Dennison