Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Perry

Middleburg,FL

Summary

Proven Medical Assistant with extensive experience at Women's Care Florida, adept in HIPAA compliance and laboratory specimen collection. Demonstrates exceptional patient care through effective communication, contributing to improved health outcomes. Holds AMT RMA and NCCT certifications, showcasing a commitment to professional development and excellence in medical support services. Conscientious Healthcare professional offering over 25 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills. Organized Referral Coordinator with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge and coding.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Registered Medical Assistant

Women's Care Florida
2021.10 - Current
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Prepared and administered medications to alleviate patient symptoms.
  • Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
  • Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
  • Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
  • Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
  • Enhanced patient care by efficiently performing routine tests and measurements.
  • Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
  • Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related to the field of medical assisting.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Prepared lab specimens for diagnostic evaluation.
  • Measured patient pulse oximetry.
  • Collected pertinent data and calculations to aid physician in interpreting results.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.

Referral Coordinator

Women's Care Florida
2019.07 - Current
  • Developed strong relationships with referring physicians, resulting in increased referrals and overall network growth.
  • Managed high-volume referral requests, ensuring timely responses and accurate documentation.
  • Contributed to the development of referral resource materials, enhancing the overall patient experience by providing accessible information on available services.
  • Prevented potential delays in care by promptly addressing any issues or concerns related to patient referrals.
  • Streamlined referral services for improved patient outcomes and satisfaction rates.
  • Established open lines of communication with healthcare partners, fostering trust-based relationships that drove consistent growth in referral volumes.
  • Collaborated with insurance companies to secure necessary authorizations for patient treatments and services.
  • Provided exceptional customer service to patients and families throughout the entire referral process.
  • Facilitated seamless transitions between healthcare providers through comprehensive coordination of medical records and documentation.
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Scheduled appointments with specialists on behalf of clients.
  • Attended continuing education courses to stay current on referral processes and best practices.
  • Communicated with patients, ensuring that medical information was kept private.

Medical Assistant

Borland Groover Clinic
2019.03 - 2019.07

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  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Increased efficiency in office by implementing digital filing system for patient records.
  • Prepared lab specimens for diagnostic evaluation.

Medical Assistant

Generations OB/GYN
2018.10 - 2019.02
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Conducted patient follow-up calls to monitor treatment progress and answer any questions.
  • Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
  • Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
  • Enhanced patient care by meticulously recording vital signs and updating patient records.

Medical Assistant

North Florida OB/GYN
2004.09 - 2018.10
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
  • Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Prepared lab specimens for diagnostic evaluation.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.

Education

No Degree - Medical Assistant Certification

Knoxville Business College
Knoxville, TN
03.1999

No Degree - Certification in Phlebotomy

Roane State Community College
Harriman, TN
11.1990

High School Diploma -

Halls High School
Halls, TN
05.1990

Skills

  • Medical Terminology
  • Immunization Administration
  • HIPAA Compliance
  • Laboratory Specimen Collection
  • ICD-9 and CPT Coding Proficiency (3/2000)
  • CNA (2/1996)
  • EKG Tech Course (11/1995)
  • CPR/ALS with AED (Current)
  • Urodynamics/Cystometrics Training
  • Anatomy and Physiology Knowledge
  • Phlebotomy Techniques
  • Patient Scheduling
  • Medication Administration
  • Insurance Verification
  • Medical Records Management
  • Privacy and confidentiality
  • Medical Office Procedures
  • Medical Coding
  • AMT RMA Certification (Current)
  • NCCT Medical Assistant Certification (Current)

Certification

  • RMA - Registered Medical Assistant
  • CMA - Certified Medical Assistant

Timeline

Registered Medical Assistant

Women's Care Florida
2021.10 - Current

Referral Coordinator

Women's Care Florida
2019.07 - Current

Medical Assistant

Borland Groover Clinic
2019.03 - 2019.07

Medical Assistant

Generations OB/GYN
2018.10 - 2019.02

Medical Assistant

North Florida OB/GYN
2004.09 - 2018.10

No Degree - Medical Assistant Certification

Knoxville Business College

No Degree - Certification in Phlebotomy

Roane State Community College

High School Diploma -

Halls High School
  • RMA - Registered Medical Assistant
  • CMA - Certified Medical Assistant
Melissa Perry