Melissa Perry
Houston,TX
Summary
Experienced Account Coordinator with a proven track record of achieving year to date growth and exceeding plans at Estee Lauder & Clinique Belk Department Stores. Currently coordinating with Clinique as Macys Account Coordinator for the Houston Region. Proficient in managing client relationships and utilizing PowerBI for data analysis, Successfully identified sales-driving opportunities. Demonstrated ability to lead impactful events and cultivate collaborative relationships, highlighting exceptional communication and strategic planning skills.
Overview
19
19
years of professional experience
Work History
Account Coordinator
Clinique- Macy’s Departments Stores
01.2022 - Current
- Generated a 6% year-over-year growth for FY23.
- Manages performance and efficiency of 9 stores in the region.
- Identifies key sales opportunities by analyzing performance metrics.
- Provided division and store teams with well-defined priorities, strategic plans, and guidance.
- Implement customized communication approaches as required by the team's needs.
- Partners with Beauty Field Directors to enhance store performance.
- Spearheads and contributes to event execution across corporate, promotional, vendor launch, and virtual events.
- Executes logistical operations for successful event management.
- Ensures smooth planning and implementation for various events.
- Review and assess event performance.
- Conducted comprehensive follow-ups after store visits and planning sessions.
- Schedule visits that contribute to store expansion efforts.
- Cultivates effective partnerships with vendors.
- Oversees and ensures uniform execution following national guidelines and standards.
- Manage visual and collateral display efforts effectively.
- Ensure alignment of local, store, and vendor execution with national standards.
- Addressed issues by identifying opportunities and executing resolutions.
- Evaluated opportunities presented by competitors.
Account Coordinator
Estee Lauder & Clinique-Belk Departments Stores
01.2016 - 01.2020
- Manages 23 store operations across Texas.
- Boosted FY19 results YTD for Clinique by 1% in Texas.
- Delivered positive growth of 0.6% for Estee Lauder while managing an offset with Belk at -0.4%.
- Achieved highest rank in Estée Lauder GWP for Fall with a +2% increase compared to -0.3% Belk.
- Achieved Rank #2 Belk company for Clinique Fall GWP with a +3% increase compared to Belk (-0.7)%.
- Creates tailored sales plans and POS strategies for individual counters.
- Created system to track sample conversion rates per Consultant.
- Coach Top Performers to enhance productivity using core selling behaviors.
- Facilitated department-wide evaluations ensuring thorough knowledge of leading products.
- Provides knowledge of competitors' products to enhance consultants' expertise.
- Conducts bi-monthly master classes with over 25 pre-booked clients.
- Coordinated monthly events aligned with Clinique’s national marketing schedule to boost revenue.
- Oversees effective utilization of educational resources to boost sales proficiency.
- Implemented store contests as a method of testing knowledge.
- Created comprehensive Account Coordinator report template for daily store visits.
- Forwarded to highest level executives at each individual store.
- Designed strategy enhancing first-day customer engagement and sales success.
- Employed forward-thinking strategies to maintain top door success.
- Implemented a tracking solution for client transactions ensuring seamless follow-up activities.
Account Coordinator #1 Region Total Company
Estee Lauder-Belk Departments Stores
01.2016 - 01.2017
- Achieved a 6% year-to-date increase, outperforming Belk's overall gain of 3%.
- Oversees operations at 16 Texas stores.
- Leads creation of tailored sales plans with Counter Manager input.
- Enhanced key business areas including basic business, ReNutriv, and new product launches.
- Oversees procedures advancing Top Performers' productivity, working closely with Counter Managers.
- Guides Counter Managers in planning and execution.
- Delivers training sessions focusing on critical selling and customer service skills, ensuring achievement of sales goals.
- Guarantees use of all educational tools by each Counter Team.
- Identified and developed bench strength for Beauty Advisor roles.
- Collaborated with Account Executive on development plan execution for Account Coordinator bench.
- Enhances customer engagement through emerging industry practices.
District Sales Manager
Pinpoint Connections
01.2014 - 01.2016
- Recognized with S.O.S Award for outstanding performance in 2016.
- Oversees beauty concierges across 17 Target stores in Dallas.
- Manages payroll processes.
- Educates employees on smart sampling techniques.
- Facilitated one-on-one sales development sessions in at least two stores every day.
- Provides guidance on mass-market beauty brands.
- Organizes monthly vendor training sessions with brand vendors and Dallas beauty concierges.
- Coordinates coverage to avoid unstaffed doors.
- Collaborated with managers at 24 Dallas Target locations.
- Coordinated efforts to ensure alignment between company directives and store operations.
- Engages in routine conference calls and weekly management sessions.
- Achieved 3% increase in sales.
- Daily submission of success insights, opportunities, and business metrics using company-provided iPads.
- Honored as an S.O.S Award recipient in 2016.
Sephora Trainer
PFSWeb
01.2010 - 01.2014
- Developed comprehensive training materials for five new hire waves in Q4.
- Oversaw attendance tracking for Operational Management.
- Trained over 300 agents on corporate policies and procedures.
- Conducted briefings on Sephora updates for team members
- Conducted regular briefings on latest promotions.
Lancome Beauty Advisor
Dillard’s
01.2009 - 01.2010
- Maintained superior service standards for clientele.
- Scheduled appointments to increase sales and promote free gifts with purchases.
- Consistently exceeded set goals for in-store and counter sales.
- Recommended personalized skincare regimens effectively.
- Handled regular makeup tasks effectively every day.
- Maintained cleanliness of counter area.
Counter Manager and Beauty Advisor for Benefit Cosmetics
Macy’s
01.2006 - 01.2009
- Delivered exceptional service to customers.
- Provided Benefit experience to traffic stop customers.
- Achieved higher than expected sales benchmarks for counters and stores.
- Oversaw the training and management of beauty consultants.
- Ensured effective follow-up for future launches and parties.
- Ensured counter stock alignment with company standards.
Education
Bachelor of Communications - Minor in History
University of North Texas Graduate
Denton, Texas01.2011
Bachelor of Communications - Minor in History
Baylor University
Waco, Texas01.2007
Bachelor of Communications - Minor in History
Eastern Washington University
Cheney, WA01.2005
Skills
- Proficient Typist at 90 WPM
- Client Relationship Management
- PowerBI Proficiency
- Experienced with Microsoft Teams Collaboration
- Remote Collaboration Skills
- Proficient in Windows XP
- Proficient in Word
- Visual Communication
- Excel Proficiency
- E Pro Expertise
- Client Fidelity Management
- Fastrieve Expertise
- Legal Research Expertise
- Legal Research Proficiency
- Qfiniti Proficiency
- Experienced in TotalView
- Webstation Management
- Experience with PeopleNet
- Avaya System Management
- Workload Organizer
- Reflexis Proficiency
- Cybersource Payment Processing
- Cross-Border Logistics Management
- Data Analysis
- Valuelink Proficiency
- Fraud Monitoring
- Master of Computer Science
- GoSpotCheck Proficiency
- Workforce Scheduling
Computingandsystemskills
- 90WPM
- MyClient
- PowerBI
- Microsoft Teams
- Zoom
- Microsoft XP
- Word
- PowerPoint
- Excel
- E Pro
- Fidelity
- Fastrieve
- Westlaw
- Lexus Nexus
- Qfiniti
- Totalview
- Webstation
- People Net
- Avaya
- Task Manager
- Reflexis
- Cybersource
- BorderFree
- FiftyOne
- Valuelink
- Fraud Watch
- MCS
- GoSpotCheck
- Time and Labor
Hobbies and Interests
- Reading
- Writing
- Makeup
- Skincare
- Social Media
- Law
- Politics
- Volunteering
Phone
cell, 469-233-7880
Timeline
Account Coordinator
Clinique- Macy’s Departments Stores
01.2022 - Current
Account Coordinator
Estee Lauder & Clinique-Belk Departments Stores
01.2016 - 01.2020
Account Coordinator #1 Region Total Company
Estee Lauder-Belk Departments Stores
01.2016 - 01.2017
District Sales Manager
Pinpoint Connections
01.2014 - 01.2016
Sephora Trainer
PFSWeb
01.2010 - 01.2014
Lancome Beauty Advisor
Dillard’s
01.2009 - 01.2010
Counter Manager and Beauty Advisor for Benefit Cosmetics
Macy’s
01.2006 - 01.2009
Bachelor of Communications - Minor in History
University of North Texas Graduate
Bachelor of Communications - Minor in History
Baylor University
Bachelor of Communications - Minor in History
Eastern Washington University
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