Melissa Perry
Davy
Summary
Dynamic and results-driven professional with extensive experience as a 911 Dispatcher at McDowell County 911. Expert in critical thinking and decision-making under pressure, successfully coordinating emergency responses and enhancing situational awareness. Proven ability to foster strong client relationships as an Insurance Agent, ensuring compliance and exceptional service delivery.
Overview
18
18
years of professional experience
1
1
Certification
Work History
911 Dispatcher
McDowell County 911
09.2024 - Current
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
Insurance Agent
Sure Group
08.2023 - 09.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Administrative Secretary
McDowell County 911
03.2007 - 08.2015
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Enhanced office efficiency by organizing and maintaining filing systems, managing correspondence, and scheduling appointments.
- Safeguarded sensitive information by implementing strict confidentiality protocols in the handling of documents and communications.
- Responded to inquiries from callers seeking information.
- Supported executive decision-making by preparing agendas, taking minutes during meetings, and distributing relevant information.
- Emphasized accuracy and attention to detail with thorough proofreading efforts, ensuring error-free documentation for both internal and external communications.
- Contributed to a positive work environment by demonstrating professional etiquette in all interactions with colleagues and clients alike.
- Expedited travel arrangements for executives by coordinating flights, accommodations, transportation services, and itineraries as needed.
Education
High School Diploma -
Mount View
Welch, WVSkills
- Works Well Under Pressure
- Critical thinking
- Active listening
- Computer skills
- Typing speed
- Decision-making
- Problem-solving
Certification
- PST - Public Safety Telecommunicator
- EMD - Emergency Medical Dispatch
- Property & Casualty Insurance License - 2023
Timeline
911 Dispatcher
McDowell County 911
09.2024 - Current
Insurance Agent
Sure Group
08.2023 - 09.2024
Administrative Secretary
McDowell County 911
03.2007 - 08.2015
High School Diploma -
Mount View
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