Melissa Perry

• Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
• Streamlined billing processes for improved efficiency and reduced errors.
• Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
• Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
• Collaborated with team members to achieve monthly service targets and maintain high-quality standards.
• Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
• Developed personalized payment plans for customers experiencing financial difficulties, resulting in increased customer retention.
• Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
• Efficiently managed high-volume workloads under tight deadlines, consistently meeting performance expectations without sacrificing quality or attention to detail.

• Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
• Processed payments and applied to customer balances.
• Maintained high volume of calls and met demands of busy and productive group.
• Negotiated to collect balance in full.
• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Increased productivity levels through efficient time management and prioritization of daily tasks.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
• Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
• Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
• Promoted a positive work environment by contributing innovative ideas for process improvement within the team.

• Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
• Hired, trained and supervised employees to maintain team of high performers.
• Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
• Created and implemented policies to improve operational efficiency and patient care quality.
• Developed strong relationships with patients, fostering trust and loyalty to the clinic.
• Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
• Improved patient satisfaction through effective communication and compassionate care.
• Reduced wait times for appointments by streamlining front office processes, enhancing overall patient satisfaction levels.
• Monitored number of patients and wait times to create efficient flow of patients from check-in to check-out.

• Verified insurance eligibility and coverage for patients.
• Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
• Filed and maintained patient records in accordance with HIPAA regulations.
• Provided exceptional customer service to patients, answering questions and addressing concerns.

• Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
• Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
• Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
• Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
• Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
• Implemented a well-organized system for tracking surgery cancellations and rescheduling requests.
• Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
• Liaised between patients and insurance providers, ensuring proper authorization for scheduled procedures was obtained.

• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
• Managed patient registration process, confirming data accuracy and completeness.
• Assisted patients in filling out check-in and payment paperwork.
• Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
• Entered patient demographic and insurance data into electronic medical record system.

Raised my 3 children