Melissa Peters
Winter Garden,FL
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates. Offering 5 years of recruitment strategy development.
Overview
13
13
years of professional experience
Work History
Talent Acquisition Specialist Manager
Pinnacle Live
08.2022 - Current
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Sourced and screened candidates for hourly and salaried roles and worked with and trained hiring managers to coordinate interviews, offers, and onboarding.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Develop and execute comprehensive talent acquisition strategies tailored to the needs of the specific area or region.
- Prepare and present regional recruitment report to leadership, offering actionable insight and recommendation and strategic planning for execution.
- Overseeing the utilization and optimization of the Applicant Tacking System (ATS) to streamline recruitment workflows and analytics for assigned requisitions.
- Manage requisitions and recruitment activities for assigned locations, ensuring timely and effective fulfillment of hiring needs.
- Design and implement sourcing strategies to attract diverse and qualified talent for regional roles using various channels, including social media, job boards,and local networking events.
- Ensure compliance with federal, state, and local employment laws and regulations in all recruitment practices.
- Organize and attend regional job fairs, recruitment events, and networking opportunities to strengthen the organization's employer brand locally.
- Monitor and analyze recruitment metrics to identify trends and opportunities for improvement in the region.
- Drive innovation in regional recruitment processes to enhance efficiency and candidate experience.
- Partner with regional hiring managers to forecast staffing needs and develop proactive recruitment plans.
National Senior Field Trainer and HR Recruitment Specialist
Financial Education Services
01.2019 - 01.2024
- Effectively supervised day-to-day front-end operations of a busy customer service department
- Hired, trained, and mentored top customer service agents and front-end staff
- Implemented ambitious customer satisfaction goals, and better-enable customer service staff member to effectively meet them
- Created, edited, and altered client service strategies and procedures in agile manner to best deliver a satisfying experience for all clients
- Managed and updated the customer loyalty program
- Management of full-cycle recruitment and onboarding process
- Supervised and provided support to agents with implemented training and monthly reviews
- HR Sourcing and hiring event coordination and management
- Representing company at job fairs and financial education event with presentation and analysis
- Implemented training and support tool using the ADDIE model for a seamless training experience
Talent Acquisition Specialist, HR-Contracted
4 Corners Oasis Staffing
10.2020 - 08.2022
- High Volume Full-Cycle Recruiting and onboarding management for all exempt and non-exempt positions
- FMLA Management and other leave of absence
- Employee Relations; conduct investigations and provide guidance to management regarding disciplinary action, grievances, and policies
- Collaboration with global HR team to carry out deliverables, establish global company goals, design seamless systems
- Managed hire and termination procedures and exit interviews
- Benefits Enrollment and management
- Assist to organize and volunteering at company events and conferences
- Identifying trends and process improvement
- Serve as an ambassador for the company at career fairs and other external event virtual and onsite
- Strong interpersonal skills and strategic planning able to build relationships for candidate lead generation
- Experienced and passionate at crafting and building seamless equitable interview processes and data driven approaches to recruiting
- Provide a consultative approach to hiring teams, advising teams, and hiring managers throughout the entire recruiting life cycle
- Systematic approach to challenges and quick changes with a sense of energy and enthusiasm
Administrative/ Surgical Coordinator to Chief of Oncology
Columbia University Medical Center Orthopedics
10.2014 - 04.2019
- Determined important decisions of the office in terms of coordination's of conferences, meetings, maintaining the physician's calendar and being a support system to physician directly
- Scheduled surgical procedures using OR manager and coordination's of pre-testing, post-operative appointments, and liaison to coordinating with long term follow up care between patient and referred physician
- On average scheduled 10-15 cases weekly working with multiple hospital locations
- Maintained support to Chief of Oncology Practice and Physician
- Managed Practice and Physician Calendar, Itineraries, travel arrangements, meetings, and speaking engagements
- Implemented training, work, and chart flow protocol, support for high volume incoming calls and email management
- Managed Financial Reimbursements and reports, office flow and managing clinical and scheduling team within the practice
- Strong recruitment and sourcing experience, conducting interviews while building practice, established description for each role and responsibilities required
- Requested and placed orders through hospital for operative equipment prior to surgery with MMOR staff
- Verified Insurance and obtained workers compensation/No Fault authorization
- Addressed Out of Network Estimate Costs with patients and obtain signed disclosure form and handling claims and benefits
- Utilized Crown Pre-Operative Medical Records and O.R
- Manager software to complete final review of surgical preparation and insurance verification
- Implemented strategic plan to organize patients pending, rescheduling, and medically cancelled surgeries
Surgical Coordinator/Medical Secretary
The Brooklyn Hospital Center
01.2012 - 10.2014
- Managed surgery procedure with SIS WEB and coordinated clearance
- Scheduled pre- and post-op appointments with additional pre-testing
- Verified and obtained insurance authorization
- Performed clerical duties working with Centrix Scheduler and E-Cashier payment processing for in office procedures
- Guided and followed up with patients on pre-admit testing, emergency cases, and built a patient-staff care relationship to ensure success
- Provided personal Secretary administrative services two Chief Surgeons
- Managed interline travel for all employees, arranged special events, meetings and conferences
Education
Bachelor of Science - Health Sciences
Mercy College
Dobbs Ferry, NYMBA -
University of Phoenix
02-2021
Master of Science - Health Administration
University of Phoenix
02-2021
Skills
- Event Management for Career Fairs
- Comprehensive Hiring Strategy Development
- Referral Network Expansion
- Data-Informed Strategy Development
- Full-Cycle Recruitment & Onboarding
- Employee Relations & Conflict Resolution
- Effective Recruitment Strategy
- Benefits Enrollment & Management
- High-Volume Talent Acquisition
- Cross-Departmental Training in Recruitment Systems
- HR Compliance & Policies
- Applicant Tracking Systems (ATS)
- FMLA & Leave of Absence Management
- Process Improvement & Data Analysis
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- HR Systems Management
Affiliations
- NSLS Assciation
- SHRMS Member
Timeline
Talent Acquisition Specialist Manager
Pinnacle Live
08.2022 - Current
Talent Acquisition Specialist, HR-Contracted
4 Corners Oasis Staffing
10.2020 - 08.2022
National Senior Field Trainer and HR Recruitment Specialist
Financial Education Services
01.2019 - 01.2024
Administrative/ Surgical Coordinator to Chief of Oncology
Columbia University Medical Center Orthopedics
10.2014 - 04.2019
Surgical Coordinator/Medical Secretary
The Brooklyn Hospital Center
01.2012 - 10.2014
Bachelor of Science - Health Sciences
Mercy College
MBA -
University of Phoenix
Master of Science - Health Administration
University of Phoenix
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