Melissa Peterson
Lexington,NC
Summary
With a distinguished career at Winston-Salem Police Department and as a Private Investigator, exceling in evidence gathering and critical thinking. Renowned for enhancing case success rates and building strong client relationships, with expertise in surveillance and adaptability has significantly reduced fraud impact, showcasing a commitment to excellence and integrity in all investigations. Diligent private Investigator with strong background in investigative techniques and case management. Proven ability to uncover critical information and resolve complex cases efficiently. Demonstrated expertise in surveillance and evidence collection.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Private Investigator
Self Employed - All Eyes Investigation Services
12.2021 - Current
- Collected documentation such as witness statements, video recordings and photographs to support case findings.
- Staked out locations to locate individuals and gather evidence of unlawful activities.
- Exceeded client expectations by delivering comprehensive reports detailing case findings and recommendations in a timely manner.
- Produced professional reports outlining findings of cases, expenses incurred and any important incidents.
- Investigated individuals claiming disability to identify and document fraud.
- Tracked claimants through routine and notable activities and documented findings with videos, photographs and audio recordings.
- Stayed in open communication with case managers and essential personnel to maintain operational safety and submit timely reports.
- Conducted mobile and stationary surveillance on subjects of various type of investigations.
- Collected clear requirements from clients and updated each regularly on case progression and to obtain additional objectives.
- Set up both auditory and visual monitoring and recording devices.
- Strengthened relationships with local law enforcement agencies through collaboration on high-profile cases, resulting in mutually beneficial outcomes.
- Enhanced case success rate with meticulous attention to detail during investigations, ensuring all relevant information was gathered and analyzed.
- Uncovered critical evidence by conducting thorough background checks, surveillance, and research for client cases.
- Minimized the impact of fraud on client businesses through diligent financial investigations that identified discrepancies or suspicious transactions quickly and accurately.
- Established trust with clients through consistent communication, keeping them informed of progress updates throughout the course of each investigation.
- Conducted surveillance for extended hours at time.
- Enhanced client satisfaction by providing personalized service, understanding their unique needs and objectives, and delivering results that exceeded expectations.
- Conducted covert operations to gather intelligence on subjects while maintaining strict confidentiality and professionalism throughout the investigation process.
- Identified patterns of behavior in subjects under investigation, enabling the development of tailored surveillance strategies that yielded successful results.
- Built a solid reputation as a reliable and trustworthy investigator through adherence to ethical practices and maintaining confidentiality in all assignments.
- Compiled exceptional notes on movements of individuals and collected documentation.
- Surveilled individuals covertly to investigate issues such as fraud and infidelity.
- Obtained crucial information for clients through skillful interrogations, leading to timely resolution of sensitive matters.
- Supported civil cases by collecting exhaustive notes and offering sworn testimony in depositions and open court.
- Uploaded evidence into case management system each day.
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Obtained and analyzed information on suspects to solve cases, identify criminal activity or organize supporting documentation for court cases.
- Questioned persons to obtain evidence for cases of divorce, child custody or missing persons or to gather information about character or financial status of individuals of interest.
Police Sergeant
Winston-Salem Police Department
08.1993 - 07.2021
- Supervised and coordinated daily operations of patrol shifts of up to sixteen officers.
- Served as mentor and role model to junior officers.
- Answered emergency calls for help from citizens and business owners.
- Managed personnel schedules, ensuring adequate coverage for shifts while minimizing overtime expenses.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Mentored junior officers, providing guidance on best practices for policing techniques and career advancement opportunities.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Provided critical incident command during emergency situations, directing response efforts to protect public safety swiftly.
- Developed and maintained positive relationships with community members.
- Coordinated special event security details, working closely with organizers to ensure public safety during large gatherings.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Facilitated communication between command staff and subordinates, promoting transparency and resolving conflicts efficiently.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Enhanced officer safety through the development of comprehensive training programs and ongoing performance evaluations.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Increased crime prevention efforts by coordinating targeted patrols and deploying resources effectively.
- Oversaw evidence collection and management to maintain proper chain of custody in criminal cases.
- Strengthened inter-agency cooperation, fostering partnerships with other law enforcement agencies for joint initiatives.
- Conducted internal investigations, addressing both ethical violations and procedural discrepancies among officers.
- Established and enforced employee performance policies.
- Implemented proactive community policing strategies to build trust between officers and residents in high-crime areas.
- Conducted regular audits of department operations, ensuring adherence to established policies and procedures while identifying areas for improvement.
- Monitored development of new technologies and tactics to improve police department activities.
- Led multi-disciplinary task forces, combining resources from various agencies to address complex criminal issues effectively.
- Developed department policies and procedures to maintain compliance with state and federal regulations.
- Directed traffic enforcement initiatives, significantly reducing number of road accidents in high-risk areas.
- Coordinated with local businesses to increase security measures, thereby reducing instances of theft and vandalism.
- Developed and implemented strategies for crime reduction, witnessing noticeable decrease in local criminal activities.
- Conducted thorough investigations into serious crimes, resulting in significant case closures and community safety improvements.
- Spearheaded community outreach programs, strengthening police-community relations.
- Enhanced community trust by leading public safety workshops and fostering open dialogue between police force and community members.
- Organized public safety fairs, providing valuable safety information and resources to community members.
- Promoted culture of accountability and integrity, conducting regular reviews to uphold high ethical standards.
- Led negotiations during critical incidents, successfully de-escalating potentially dangerous situations.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Coordinated with law enforcement agencies to respond to security incidents and emergencies.
- Researched and maintained current knowledge of security trends and technologies to apply best practices and strategies.
Education
No Degree - Criminal Justice
Forsyth Technical Community College
Winston-Salem, NCHigh School Diploma -
Mount Tabor High School
Winston-Salem06.1989
Skills
- Surveillance
- Witness statements
- Insurance investigations
- Attention to Detail
- Multitasking
- Effective Communication
- Adaptability and Flexibility
- Case Documentation skills
Websites
Affiliations
- NCAPI
- NAPPS
Certification
- Registered Process Server – North Carolina Judicial Branch or County Clerk's Office.
- Private Investigator License - North Carolina Regulatory Board or Department of State.
- Licensed Private Investigator - North Carolina Department of Public Safety or State Licensing Authority.
Timeline
Private Investigator
Self Employed - All Eyes Investigation Services
12.2021 - Current
Police Sergeant
Winston-Salem Police Department
08.1993 - 07.2021
- Registered Process Server – North Carolina Judicial Branch or County Clerk's Office.
- Private Investigator License - North Carolina Regulatory Board or Department of State.
- Licensed Private Investigator - North Carolina Department of Public Safety or State Licensing Authority.
No Degree - Criminal Justice
Forsyth Technical Community College
High School Diploma -
Mount Tabor High School
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