Melissa Petro
Flagstaff,Arizona
Summary
Experienced administrative professional with a strong dedication to competent and efficient management of core business functions. Recognized for exceptional interpersonal, communication, and multitasking capabilities. Adaptive team member known for proactive approach to learning and imparting new acquired skills, coupled with a high level of technical proficiency.
Overview
22
22
years of professional experience
Work History
Administrative Services Assistant, Sr.
Northern Arizona University
05.2021 - Current
- Assist with administrative duties in the School of Informatics, Computing, and Cyber Security (SICCS)
- Plan, coordinate, departmental events for faculty and student engagements
- Hire part-time temporary students into positions such as Teaching Assistants & Graders, PT Faculty for Summer and Winter courses, special projects
- Monitor hiring progress as needed
- Train and supervise part-time student hires with daily job duties to support building and departmental admin staff needs
- Develop SOPs for student employees along with procedural handbook with standardized job duties
- Collaborated with assigned partners to troubleshoot issues related to maintenance, retention and storage of file contents.
- Provided support for local events and related requirements to process paperwork.
- Worked calmly and with patience under pressure to execute tasks under ever-changing circumstances.
- Liaised between designated service area and outsource partner for prompt problem resolution.
Administrative Services Assistant
Northern Arizona University
05.2021 - 05.2023
- Politics and International Affairs Provide administrative support to students, faculty, staff within Social and Behavioral Sciences
- Unit programs include: Certificated Programs, BA., BS., MPA, MS, Ph.D. Online China Cohort, Online Tempe Cohort, Public Admin Online Yuma (PADM).
- Scheduling for all courses, maintain, edit, build new classes using Academic Scheduling Platform, Coursedog.
- Assist Chair of PIA with administrative duties as assigned
- Liaised between designated service area and outsource partner for prompt problem resolution.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
- Worked calmly and with patience under pressure to execute tasks under ever-changing circumstances
- Programs used daily: MS Office, Coursedog, PeopleSoft, Listserv, Enterprise Reporting, Canvas, Adobe.
Sr. Administrative Clerk
Freeport-McMoRan
07.2013 - 05.2021
- Mine Operations Support Center
- Provide clerical support for open-pit mining company to Supervisors, haul truck drivers, drillers, shovels, heavy equipment
- Complete employee payroll, overtime, attendance for 225+ employees
- SAP work orders: Create, edit, change order, enter PM confirmation for support & haulage equipment along with contractors/vendors
- Maintain seniority records on Excel for all Crew 2 employees
- Compile daily morning manager's report utilizing Excel spreadsheets;
- Maintain calendaring; organizing workshops, annual compliance trainings
- Develop, monitor, & adjust scheduled to accommodate projects as needed
- Manage building while on shift, equipment repair coordination, maintenance services of all office equipment
- Prepare detailed monthly Supervisory, Crew PowerPoint Presentations
- Observed company guidelines related to data protection, adhere to confidentiality to prevent information loss and breaches
- Communicate with customers via phone, email to confirm deliveries and respond to inquiries.
Administrative Assistant II
Ontario-Montclair School District
01.2002 - 03.2013
- Special Education/Pupil Personnel Services
- Maintain, update department webpage with informational flyers
- Usage of accounting, budgets & accounting, business methodology, & practices daily
- Streamline current procurement, create new tracking system on Excel
- Collect state data for state reporting of information twice annually on 650 students
- Executed record filing system to improve document organization management
- Developed and updated spreadsheets and databases to track, analyze report on performance and sales data
- Coached new employees on administrative procedures, company policies and performance standards
- Coordinated travel arrangements by booking airfare, hotel, ground transportation
- Created PowerPoint presentations for business development purposes
- Offered office-wide software support and training, troubleshooting issues, optimizing usage
- Executed record filing system to improve document organization management
- Updated spreadsheets and databases to track, analyze and report on performance and sales data
- Created detailed expense reports to facilitate reimbursement for business expenses incurred
- Maintained company handbook to outline policies and provide insights to company mission and values
Education
M.Ed. - Educational Leadership
Northern Arizona University
Flagstaff, AZ05.2024
B.S - Business Communications
University of Phoenix
Ontario, CA06.2013
Skills
- Workplace Training Coordinator
- Developing training materials for staff hires
- Identify future training needs
- Payroll and Budgets
- Project Management
- Technology-based learning
Timeline
Administrative Services Assistant, Sr.
Northern Arizona University
05.2021 - Current
Administrative Services Assistant
Northern Arizona University
05.2021 - 05.2023
Sr. Administrative Clerk
Freeport-McMoRan
07.2013 - 05.2021
Administrative Assistant II
Ontario-Montclair School District
01.2002 - 03.2013
M.Ed. - Educational Leadership
Northern Arizona University
B.S - Business Communications
University of Phoenix