Melissa Petty
Spring Creek,NV
Summary
Results-driven professional with extensive experience at IQVIA, specializing in data validation and healthcare coordination. Proven ability to enhance data integrity and streamline processes, ensuring compliance and quality assurance. Adept at collaborating with cross-functional teams and advocating for patient needs, delivering optimal care and support in diverse healthcare settings.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Data Integrity Specialist
IQVIA
Spring Creek, OhioNevada
11.2024 - Current
- Ensured data accuracy by validating and updating information in clinical trial databases.
Collaborated with cross-functional teams to maintain data integrity across various platforms.
Developed and maintained standard operating procedures for data management processes.
Care Manager
IQVIA
Spring Creek, Nevada
04.2024 - 11.2024
- Coordinated care plans for diverse patient populations across multiple healthcare settings.
Educated patients and families on health management and available resources consistently.
Advocated for patient needs within the healthcare system to ensure access to services.
Pharmacy Technician
Friday Health Plans
Alomosa, Colorado
09.2021 - 07.2023
- Resolved customer complaints efficiently through active listening and problem-solving skills.
Collaborated with team members to enhance service delivery and streamline processes.
Provided training and support to new agents on customer service protocols and tools.
Handled escalated calls with professionalism, ensuring customer satisfaction remained a priority.
Lead Pharmacy Technician
Walmart
Alamosa, Colorado
04.2009 - 09.2021
- Supervised daily pharmacy operations and workflow efficiency.
Ensured compliance with safety regulations and pharmacy policies.
Managed inventory levels and ordered pharmaceutical supplies as needed.
Collaborated with healthcare providers to ensure optimal patient care delivery.
Education
Bachelor of Science - Psychology
Western State University Gunnison
Colorado City, CO05-2009
Skills
- Data validation
- Database management
- Standard operating procedures
- Clinical data review
- Quality assurance
- Healthcare coordination
Certification
- Nationally certified Pharmacy Technician PTCB
Timeline
Data Integrity Specialist
IQVIA
11.2024 - Current
Care Manager
IQVIA
04.2024 - 11.2024
Pharmacy Technician
Friday Health Plans
09.2021 - 07.2023
Lead Pharmacy Technician
Walmart
04.2009 - 09.2021
Bachelor of Science - Psychology
Western State University Gunnison