Melissa Phanvongsa
Stockton,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly enthusiastic, dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Payroll Coordinator/AP/HR Liaison
Clearwater Healthcare Center
2021.06 - Current
- Responsible of facility wide time cards for daily and hourly labor reporting and metrics by polling electronic time clocks and reviewing downloaded information for completeness and accuracy
- Responsible for bi-weekly audits, reviews, and submissions of payroll for detection and reconciliation as needed
- Responsible for the data review and analysis of daily and weekly labor earnings and metrics to ensure accurate payroll processing
- Responsible for the quarterly review and analysis of payroll based journal metrics for upload to the Centers for Medicare & Medicaid Services
- Main point of contact for all on site staff issues with respect to payroll, benefits, human resources related issues
- Responsible for reviewing, timely documentation, coding and processing for all facility wide invoices and payments
- Place15-20 phone calls to homeowners to schedule warranty requests from home builders daily
- Assist with billing and accounting at the end of each month in order to accurately capture work performed within the month
- Assist owners, customer service/office supervisor, and sales managers with other various tasks and assignments.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Completed bi-weekly payroll for 180+ employees.
- Reduced payroll errors by diligently auditing employee timecards and promptly addressing discrepancies.
- Provided backup support for fellow team members during peak periods or absences, ensuring uninterrupted payroll processing continuity.
- Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Streamlined payroll processing by implementing efficient data entry and verification procedures.
- Maintained confidentiality of sensitive employee information by adhering to strict data protection policies and procedures.
- Maintained compliance with federal and state regulations by staying up-to-date on labor laws and tax codes related to payroll.
Project Coordinator/Manager
Marble Palace
2020.06 - 2021.06
- Responsible for handling 50+ accounts in the Northern California area
- Responsible for scheduling and maintaining adherence of submitted dates and reschedules from builders in order to ensure product is installed in a timely manner in time for building finals and homeowner walks
- Main point of contact for superintendents regarding city/county building finals before COE
- Responsible for maintaining a positive rapport and interaction with superintendents and purchasing agents
- Place15-20 phone calls to homeowners to schedule warranty requests from home builders daily
- Assist with billing and accounting at the end of each month in order to accurately capture work performed within the month
- Assist owners, customer service/office supervisor, and sales managers with other various tasks and assignments.
Project Coordinator/Manager
Infinity Glass & Glazing
2017.01 - 2020.06
- Responsible for handling 50+ accounts in the Northern California area
- Responsible for scheduling and maintaining adherence of submitted dates and reschedules from builders in order to ensure product is installed in a timely manner in time for building finals and homeowner walks
- Main point of contact for superintendents regarding city/county building finals before COE
- Responsible for maintaining a positive rapport and interaction with superintendents and purchasing agents
- Place15-20 phone calls to homeowners to schedule warranty requests from home builders daily
- Assist with billing and accounting at the end of each month in order to accurately capture work performed within the month
- Assist owners, customer service/office supervisor, and sales managers with other various tasks and assignments.
Customer Service Coordinator
Barbosa Cabinets Inc.
2015.04 - 2016.12
- Responsible for handling 40+ accounts in the Alameda County area
- Main point of contact for superintendents regarding cabinet finals before COE
- Responsible to maintain positive rapport and interaction with superintendents
- Placed 15-20 phone calls to homeowners to schedule warranty requests from home builders
- Assist customer service supervisor and managers with other various tasks and assignments.
Customer Service & Trade Specialist
Restoration Hardware
2013.02 - 2015.01
- Strong advocate for customer satisfaction and 1st call resolution
- Date Entry/Order entry skills through Commercial Ware
- Received Title of Sales Tax Subject Matter Expert
- Document/Data recovery for state sales tax audit purposes
- Capable of handling multi-line phone system and heavy call volume while maintaining a minimum of six (6) calls per hour
- Averaged response time to customer service emails below ten (10) minutes, averaging six plus (6+) email responses per hour with use of Moxie (inbound/outbound email system)
- Quality Assurance merit of 90%+ on a weekly basis.
Education
Associates of Arts in Vocational Nursing and Associates of Arts in Liberal Arts and Sciences -
San Joaquin Delta College (SJDC)
Stockton, CA01.2011
Skills
- High level of work productivity without the need for oversight
- Payroll Processing in accordance to state and federal compliance
- Accounts Payable
- 50+ WPM & ten-key touch
- Data entry, order processing, invoicing skills
- PC Skills in Microsoft Excel, Microsoft Word, Windows XP
- Team player and an extremely fast learner with a small margin for error
- Dependable and self – reliant; flexible and highly adaptable to change
- Excellent verbal and written communication skills
- Well organized and detail oriented; great problem-solving techniques
- Great listening skills with a high stress tolerance; great customer de-escalation techniques
- Outstanding interpersonal skills and telephone demeanor to ensure excellent customer service with every interaction
- Bi-weekly payroll processing
- Leading teams
- Recordkeeping skills
- Employee Relations
- Project Management
- Payroll Auditing
- Benefits Administration
- Compliance understanding
- Documentation requirements
- Labor law knowledge
- Internal audit procedures
- Payroll administration experience
- New hire processing
- Exceptional Microsoft Excel skills
- Accounts Payable
- Processing garnishments
- Processing wage withholding orders
- Check writing
References
Available Upon Request
Timeline
Payroll Coordinator/AP/HR Liaison
Clearwater Healthcare Center
2021.06 - Current
Project Coordinator/Manager
Marble Palace
2020.06 - 2021.06
Project Coordinator/Manager
Infinity Glass & Glazing
2017.01 - 2020.06
Customer Service Coordinator
Barbosa Cabinets Inc.
2015.04 - 2016.12
Customer Service & Trade Specialist
Restoration Hardware
2013.02 - 2015.01
Associates of Arts in Vocational Nursing and Associates of Arts in Liberal Arts and Sciences -
San Joaquin Delta College (SJDC)
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