Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Phillips

Guilford,ME

Summary

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Director of Nursing

Dexter Healthcare
03.2023 - Current
  • Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
  • Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
  • Oversaw and approved recruitment, hiring and orientation of new nursing staff.
  • Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
  • Facilitated continuing education and training programs to drive staff competency and professional development.
  • Performed rounds to observe care and interview staff, residents, and families.
  • Collaborated with staff, management, and external groups to coordinate patient care.
  • Identified department issues to recommend corrective actions.
  • Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
  • Established and monitored infection control programs to provide safe, sanitary environment to prevent transmission of disease and infection.
  • Prepared and reviewed infection control surveillance reports to identify trends and develop effective actions to control and prevent infections.
  • Planned and assigned workload to [Number]-person nursing staff to direct patient care.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
  • Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
  • Discussed medical histories with patients in effort to provide most effective medical advice.
  • Communicated with patients, ensuring that medical information was kept private.
  • Ordered all pharmacy supplies and kept check on inventory levels.

RN Floor Nurse

Dexter Healthcare
08.2022 - Current
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.

Registered Nurse, Skilled Unit Manager

Hibbard Skilled Nursing And Rehabilitation Center
01.2019 - 04.2022
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Provided exceptional care to high-acute patients needing complex care such as extensive wound care and rehabilitation.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Handled complaints from patients and families and immediately took steps for quick resolution and to prevent reoccurrence.
  • Coordinated nursing with other services to promote continuity of total regimen of care.
  • Oversaw RNs, LPNs, nursing aides and support staff and performed staffing scheduling duties.
  • Promoted patient independence by establishing patient care goals and taught and counseled patients, friends and family about medications and self-care skills.

Care Coordinator

Hometown Health Center
01.2017 - 03.2018
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported patient care excellence via planning and interpretation of programs.
  • Completed resident assessments in accordance with current regulations and guidelines.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to medical provider.
  • Assisted patients with self-administered medications.
  • Provide education on chronic disease management.
  • Follow up with patients after an emergency room visit or post acute care stay, schedule follow up appointments with PCP if needed.
  • Medication list reconciliation
  • Triage patient needs and provide guidance as needed

Occupational Health Nurse

True Textiles
05.2016 - 01.2017
  • Liaised between employees with health concerns and supervisors, maintaining medical confidentiality to communicate work status and coordinate return to work accommodations.
  • Delivered array of employee health services at company, which included health screenings and immunizations.
  • Educated all employees on flu symptoms, illness prevention, benefits of good hygiene and smoking cessation programs.
  • Assisted with accident investigation program to identify root cause of incidents and near-misses.
  • Utilized well-honed communication and active listening skills to conduct pre-employment screenings.
  • Collaborated with physicians or other licensed practitioners to arrange further medical treatment.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.

Registered Nurse, Skilled Unit Manager

Hibbard Nursing And Rehabilitation Center
06.2009 - 03.2015
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Managed care from admission to discharge.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
  • Organized and managed care of patients undergoing various therapies and procedures.
  • Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
  • Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
  • Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
  • Provided exceptional care to high-acute patients needing complex care such as extensive wound care and rehabilitation.
  • Oversaw delivery of care for patients on skilled rehab unit, providing direct care, delegating nursing assignments and supervising team comprised of nurses, LPNs, and CNA's.
  • Audited charts and reviewed clinical documents to verify accuracy.
  • Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
  • Provided didactic and clinical instructions to orient new nurses and potential student nurses to achieve training outcomes.
  • Coordinated nursing with other services to promote continuity of total regimen of care.
  • Met with nursing staff and support personnel to plan services, programs and activities.
  • Oversaw RNs, LPNs, nursing aides and support staff and performed staffing scheduling duties.
  • Protected patients and employees by developing and interpreting infection-control policies and protocols and maintained patient confidence by monitoring confidential information.

Registered Nurse, Labor and Delivery

Mayo Regional Hospital
08.2006 - 06.2009
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Managed care from admission to discharge.
  • Implemented medication and IV administration, catheter insertion, and airway management.
  • Updated patient charts with data such as medications to keep records current and support accurate treatments.
  • Collected blood, tissue, and other laboratory specimens and prepared for lab testing.
  • Assisted in labor and delivery for both vaginal and c-section births
  • Post-op care for gynecological patients
  • Assessing ante-partum, labor and post partum patients
  • Caring for newborns
  • Communicating with physician regarding patient status, obtaining orders when needed
  • Would float to other units such as med/surg and ICU

Education

High School Diploma -

Hinsdale High School
Hinsdale, NH

Associate of Applied Science - Nursing

Eastern Maine Community College
Bangor, ME
05.2008

Licensed Practical Nurse - Nursing

Vermont Technical College
Randolph Center, VT
05.2005

Skills

  • Patient and Family Advocacy
  • Patient Monitoring
  • EMR Systems
  • Disease Management Programs
  • Patient Assessments
  • Patient Care
  • Tracheostomy Care
  • Direct Patient Care
  • Hospice and Palliative Care
  • Wound Care
  • Medication Administration
  • Intravenous Therapy

Certification

  • Certified Infection Preventionist
  • Basic Life Support

Timeline

Director of Nursing

Dexter Healthcare
03.2023 - Current

RN Floor Nurse

Dexter Healthcare
08.2022 - Current

Registered Nurse, Skilled Unit Manager

Hibbard Skilled Nursing And Rehabilitation Center
01.2019 - 04.2022

Care Coordinator

Hometown Health Center
01.2017 - 03.2018

Occupational Health Nurse

True Textiles
05.2016 - 01.2017

Registered Nurse, Skilled Unit Manager

Hibbard Nursing And Rehabilitation Center
06.2009 - 03.2015

Registered Nurse, Labor and Delivery

Mayo Regional Hospital
08.2006 - 06.2009

High School Diploma -

Hinsdale High School

Associate of Applied Science - Nursing

Eastern Maine Community College

Licensed Practical Nurse - Nursing

Vermont Technical College

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Melissa Phillips