Melissa Piña
Tucson,AZ
Summary
Dynamic Health Advisor with a proven track record at El Rio Health Center, excelling in patient education and care plan development. Skilled in medication management and fostering teamwork, I enhance patient wellness through effective communication and critical thinking. Committed to operational efficiency and patient safety, I ensure adherence to HIPAA guidelines while promoting wellness. My passion is assisting others to promote fulfilled life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Health Advisor
El Rio Health Center
Tucson, AZ
05.2017 - 08.2017
- Provided health education to patients, promoting wellness and preventive care.
- Assisted in developing personalized care plans based on patient needs and health goals.
- Coordinated referrals to specialists, ensuring seamless patient navigation within healthcare system.
- Conducted follow-up calls to monitor patient progress and address concerns promptly.
- Maintained full and current understanding of available plans, products and services.
Fast Food Manager
McDonald's Restaurant
Tucson, AZ
06.2021 - 08.2022
- Supervised daily operations to ensure compliance with health and safety standards.
- Trained and mentored new staff on food preparation and customer service protocols.
- Managed inventory control, reducing waste through effective stock management practices.
- Implemented promotional strategies to increase sales during peak hours.
- Monitored employee performance, providing feedback to enhance service quality.
- Resolved customer complaints swiftly, maintaining high satisfaction levels.
- Coordinated team schedules to optimize labor efficiency during busy periods.
- Trained new employees on company policies, procedures, and food preparation techniques to ensure consistent product quality.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment.
- Monitored cash handling procedures closely to prevent theft or discrepancies in revenue reporting accurately.
- Resolved customer complaints promptly and professionally, resulting in increased loyalty and repeat business.
- Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Ensured compliance with all health department regulations, maintaining high standards of sanitation throughout the establishment.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Conducted employee performance evaluations, providing constructive feedback to encourage professional growth and development.
- Scheduled staff shifts efficiently while balancing labor costs against anticipated business demands.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Collaborated with management team members to develop initiatives aimed at increasing overall restaurant profitability.
- Implemented regular maintenance schedules for equipment to reduce downtime and improve overall operational efficiency.
Behavior Health Technician
Desert Horizons Communities
Tucson, AZ
08.2022 - Current
- Assisted clients with daily living activities to promote independence and well-being.
- Monitored client behavior and reported observations to the treatment team for ongoing assessment.
- Implemented individualized care plans in collaboration with healthcare professionals.
- Facilitated group therapy sessions, encouraging participation and communication among clients.
- Documented client progress and challenges in compliance with regulatory standards and procedures.
- Trained new staff on protocols for crisis intervention and effective communication techniques.
- Developed engaging therapeutic activities tailored to individual client needs and preferences.
- Promoted positive behavior changes by establishing clear expectations, consistent consequences, and reinforcement systems tailored to individual client needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Provided crisis intervention and de-escalation services, maintaining a safe and therapeutic environment for all patients.
- Enhanced the quality of care for patients with autism spectrum disorders through the development and implementation of tailored treatment plans.
- Assisted patients in developing effective coping mechanisms, leading to improved emotional regulation and overall mental health.
- Implemented behavior management strategies consistently across all settings, promoting generalization of learned skills outside therapy sessions.
- Documented detailed progress notes, facilitating accurate tracking of patient progress and enabling adjustments to treatment plans as needed.
- Taught clients how to complete basic household chores and prepare food.
- Kept facility clean, performed basic maintenance, and restocked supplies to support program needs.
- Collaborated with interdisciplinary teams to create comprehensive and individualized care plans for each patient.
- Facilitated skill-building groups aimed at improving social functioning among patients struggling with interpersonal difficulties.
- Prepared and submitted daily Type reports to management.
- Utilized data-driven decision-making processes to evaluate the effectiveness of interventions and adapt treatment approaches as necessary.
- Supported family members in understanding the challenges faced by their loved ones, fostering a supportive environment for ongoing behavioral change.
- Performed client intake procedures according to internal standards for new admissions.
- Mentored new Behavior Health Technicians, sharing knowledge and expertise while ensuring adherence to established protocols and procedures.
- Increased patient engagement in therapy sessions through the use of personalized motivational strategies and rapport-building techniques.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Provided therapeutic activities to assist with patient development.
- Treated clients and families with respect and dignity.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Took and monitored vital signs, administered medications, and managed patient behavior.
- Participated in patient education, helping to reinforce concepts and treatment plans.
- Assisted in development of therapeutic activities for patients.
- Charted on each patient daily.
- Organized recreational activities to assist in patient recovery.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
Medication Manager
Desert Horizons Communities
Tucson, AZ
02.2025 - Current
- Collaborated with healthcare providers to optimize medication therapies and enhance patient outcomes.
- Educated patients on medication adherence, potential side effects, and drug interactions.
- Conducted comprehensive medication reviews to identify discrepancies and recommend changes.
- Analyzed patient data to identify trends and inform decisions regarding care adjustments.
- Maintained strict patient confidentiality by adhering to HIPAA regulations and facility-specific privacy policies during all aspects of the medication management process.
- Trained junior staff on best practices in medication management and patient engagement strategies.
- Administered medication to clients on a regular daily schedule.
Education
No Degree - Finance
University of Arizona
Tucson, AZHigh School Diploma -
Cholla High School
Tucson, AZSkills
- Pharmacy workflow optimization
- Patient confidentiality
- Prescription verification
- Pharmacy ethics
- Medication dispensing
- Pharmaceutical calculations
- Patient care
- Resident support
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Patient safety
- Verbal and written communication
- Decision-making
- Patient education
- Certified in CPR/AED
- Relationship building
- Operational efficiency
- Training and mentoring
- Employee supervision
- HIPAA guidelines
- Self motivation
- Interpersonal skills
Certification
CPR
Finger Print Clearance
Timeline
Medication Manager
Desert Horizons Communities
02.2025 - Current
Behavior Health Technician
Desert Horizons Communities
08.2022 - Current
Fast Food Manager
McDonald's Restaurant
06.2021 - 08.2022
Health Advisor
El Rio Health Center
05.2017 - 08.2017
No Degree - Finance
University of Arizona
High School Diploma -
Cholla High School