Melissa Pichardo
San Antonio,TX
Summary
Dynamic Lead Medical Coding Specialist with proven success at FTP Billing, enhancing billing efficiency and reducing claim denials through meticulous coding practices. Skilled in ICD-10 and regulatory compliance, while creating profession teamwork and collaboration. Committed to continuous improvement and staff development, ensuring high standards in patient confidentiality and service delivery.
Overview
14
14
years of professional experience
Work History
Lead Medical Coding Specialist
FTP Billing for Alamo City Urgent Care
03.2022 - Current
- Promoted a collaborative work environment through effective communication and teamwork among fellow Medical Coding Specialists.
- Streamlined billing processes for improved efficiency by maintaining up-to-date knowledge of coding guidelines and procedures.
- Reduced claim denials by consistently ensuring accurate and compliant coding practices in line with regulatory standards.
Lead Staffing Coordinator
Girling Health Care
02.2015 - 03.2022
- Assisted in developing long-term workforce planning strategies to ensure the organization''s continued growth and success.
- Maintained accurate records of all recruiting activities, ensuring compliance with federal and state regulations.
- Conducted thorough background checks on potential hires, mitigating risk factors associated with negligent hiring practices.
Lead CSR
Amax Auto Insurance
11.2011 - 02.2015
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
- Reduced wait times for customers by efficiently managing high call volumes during peak periods.
- Collaborated with team members to develop strategies for boosting customer retention rates.
- Evaluated employee performance regularly, providing constructive feedback aimed at facilitating professional growth opportunities within the organization.
Education
Thomas Alva Edison High School
San Antonio, TX06-2003
Skills
- ICD-10 proficiency
- Procedural coding accuracy
- Medical abbreviations
- HIPAA compliance
- Patient confidentiality
- Claims processing
- Medical terminology expertise
- Verbal and written communication
- Staff training and development
- Data analysis
- Regulatory compliance
- Teamwork and collaboration
Timeline
Lead Medical Coding Specialist
FTP Billing for Alamo City Urgent Care
03.2022 - Current
Lead Staffing Coordinator
Girling Health Care
02.2015 - 03.2022
Lead CSR
Amax Auto Insurance
11.2011 - 02.2015
Thomas Alva Edison High School
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