Summary
Overview
Work History
Education
Work Availability
Skills
Quote
Software
Additional Information
Committees
Timeline
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Melissa Pierce

Licensing And Compliance Manager
Grand Junction,CO

Summary

Seasoned compliance professional well-versed in policy development, training management and reporting. Well-organized and systematic with excellent communication and planning abilities. Looking for challenging position in fast-paced environment.

Overview

1
1
year of post-secondary education
5
5
years of professional experience

Work History

Licensing and Compliance Officer

Horizon Agency Systems
Grand Junction, CO
06.2018 - Current
  • Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
  • Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
  • Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
  • Analyzed new laws and regulations to identify required changes and proactively adjust systems.
  • Managed, supervised and controlled execution of contracts for insurance agents nationwide.
  • Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.

Shift Manager

Starbucks
Glenwood Springs, CO
01.2013 - 07.2015
  • Trained and hired employees, ensuring compliance with top quality standards.
  • Fielded customer complaints and comments.
  • Opened doors on time, greeted patrons and offered assistance with locating needed items.
  • Stocked, monitored and maintained inventory of diverse products.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.

Substitute Teacher

Fisher Early Learning Center
Denver, CO
10.2008 - 01.2009
  • Mentored, tutored, and instructed students in need of additional support.
  • Directed group activities to promote immersive, play-based learning.
  • Cultivated positive relationships with parents and students.
  • Utilized prearranged lesson plans for existing classes.
  • Observed and assessed student performance and kept thorough records of progress.
  • Identified early signs of emotional, developmental, and health problems in students and followed up with parents.

Education

Associate of Arts - Psychology

Colorado Northwestern Community College
Rangely, CO
08.2019 - Current

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills

Reports generation and analysisundefined

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Software

EZLynx

Microsoft Office

Process Street

Trainual

Zoho Creator

Pipe Drive

Google Suites

Google Drive

Additional Information

5 years of professional and managerial experience, and 15 years of work related experience in the food service industry, customer service, and retail.

Committees

CNCC Search Advisory Committee Member

Selected to fill a student seat on the search advisory committee to select a new President of CNCC.

Timeline

Associate of Arts - Psychology

Colorado Northwestern Community College
08.2019 - Current

Licensing and Compliance Officer

Horizon Agency Systems
06.2018 - Current

Shift Manager

Starbucks
01.2013 - 07.2015

Substitute Teacher

Fisher Early Learning Center
10.2008 - 01.2009
Melissa PierceLicensing And Compliance Manager