EZLynx
Melissa Pierce
Licensing And Compliance Manager
Grand Junction,CO
Summary
Seasoned compliance professional well-versed in policy development, training management and reporting. Well-organized and systematic with excellent communication and planning abilities. Looking for challenging position in fast-paced environment.
Overview
1
1
year of post-secondary education
5
5
years of professional experience
Work History
Licensing and Compliance Officer
Horizon Agency Systems
Grand Junction, CO
06.2018 - Current
- Enhanced regulatory, strategic and operational performance to keep in alignment with deadlines.
- Enhanced accountability and responsibility for compliance by efficiently allocating tasks such as assessments, mitigation, monitoring and auditing.
- Mitigated business risks by analyzing contracts' potential impacts and avoiding unfavorable terms.
- Analyzed new laws and regulations to identify required changes and proactively adjust systems.
- Managed, supervised and controlled execution of contracts for insurance agents nationwide.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
Shift Manager
Starbucks
Glenwood Springs, CO
01.2013 - 07.2015
- Trained and hired employees, ensuring compliance with top quality standards.
- Fielded customer complaints and comments.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
- Stocked, monitored and maintained inventory of diverse products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Substitute Teacher
Fisher Early Learning Center
Denver, CO
10.2008 - 01.2009
- Mentored, tutored, and instructed students in need of additional support.
- Directed group activities to promote immersive, play-based learning.
- Cultivated positive relationships with parents and students.
- Utilized prearranged lesson plans for existing classes.
- Observed and assessed student performance and kept thorough records of progress.
- Identified early signs of emotional, developmental, and health problems in students and followed up with parents.
Education
Associate of Arts - Psychology
Colorado Northwestern Community College
Rangely, CO 08.2019 - Current
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Reports generation and analysisBusiness managementCustomer serviceOperations management
Data verification
Policy compliance understanding
[Type] laws and regulatory compliance
Business development and planning
Recruiting and Hiring
Relationship building and management
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Software
Microsoft Office
Process Street
Trainual
Zoho Creator
Pipe Drive
Google Suites
Google Drive
Additional Information
5 years of professional and managerial experience, and 15 years of work related experience in the food service industry, customer service, and retail.
Committees
CNCC Search Advisory Committee Member
Selected to fill a student seat on the search advisory committee to select a new President of CNCC.
Timeline
Associate of Arts - Psychology
Colorado Northwestern Community College
08.2019 - Current
Licensing and Compliance Officer
Horizon Agency Systems
06.2018 - Current
Shift Manager
Starbucks
01.2013 - 07.2015
Substitute Teacher
Fisher Early Learning Center
10.2008 - 01.2009