Melissa Pierre-Louis
Fort Lauderdale,FL
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
17
17
years of professional experience
Work History
Super Host
Airbnb
04.2018 - Current
- Developed and maintained solid relationships with guests ensuring white glove treatment was met increasing stays and referrals to friends
- Collaborated with clients to understand their travel requirements and provided personalized recommendations to enhance their travel experience.
Elderly Caretaker
Family Members
04.2012 - 01.2018
- Enhanced family members' '' quality of life by" providing compassionate, attentive care and companionship.
- Reduced instances of falls and injuries by implementing safety measures and regularly monitoring living environments.
- Promoted mental stimulation through engaging conversations, recreational activities, and memory exercises tailored to family members' interests.
- Managed medication schedules accurately, reducing potential health risks associated with missed or incorrect dosages.
- Provided transportation for medical appointments, social outings, and errands as needed, enhancing overall mobility and engagement in community activities.
- Assisted family member with daily living tasks, maintaining their dignity and independence while ensuring their comfort and wellbeing.
Corporate Concierge
Beth Israel Medical
07.2008 - 12.2012
- Researched discounted vacation packages, hotel and car rentals while creating spreadsheets to track sales and customer satisfaction
- Met with local vendors to view discounts for BIDMC employees
- Performed weekly rounding around the hospital to promote services.
Admin Assistant
Northeastern University
07.2007 - 07.2008
- Managed front desk with data entry, answering phones and assisting staff with special projects
- Assisted in weekly processing of payroll
- Provided customer service to the students and staff.
Education
BA Psychology -
Northeastern University
01.2012
Skills
- English
- Creole
- French
- Problem-Solving
- Relationship Builder
- Word
- Excel
- PowerPoint
- Team Collaboration
- Reservations Management
Roles
- Super Host, 6 Years
- Professional Caretaker, 6 Years
- Concierge, 3.5 Years
- Admin Assistant, 1 Years
Timeline
Super Host
Airbnb
04.2018 - Current
Elderly Caretaker
Family Members
04.2012 - 01.2018
Corporate Concierge
Beth Israel Medical
07.2008 - 12.2012
Admin Assistant
Northeastern University
07.2007 - 07.2008
BA Psychology -
Northeastern University