Melissa Pilcher
Haughton,LA
Summary
Highly-qualified Housekeeping Supervisor offering 15 years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Versatile Housekeeping Supervisor working with diverse staff. Building rapport and team collaboration.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Str Solutions
07.2023 - Current
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Completed schedules, shift reports, and other business documentation.
- Maintained required records of work hours, budgets and payrolls.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
Housekeeping Supervisor
Comfort Suites Hotel
08.2023 - 01.2024
- Contributed to the hotel''s reputation for excellence by consistently meeting or exceeding cleanliness benchmarks set by the brand.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
- Developed and implemented staff recognition programs to motivate and reward employees.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
Housekeeping Room Attendant
Hilton Garden Inn
05.2023 - 09.2023
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
Inspector Supervisor
Homewood Suites By Hilton
01.2019 - 05.2023
- Developed strong working relationships with vendors to ensure timely delivery of supplies and cost-effective purchasing decisions.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Managed laundry sorting, washing, drying, and ironing.
- Cultivated open lines of communication between management and housekeeping staff, facilitating efficient problem-solving when issues arose.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Remington College - Baton Rouge
Baton Rouge, LASkills
- Report Generation
- Budget Preparation
- Quality improvements
- Equipment Maintenance
- Creative Thinking
- Cleaning techniques
- Supply Inventory Management
- Staff Training and Development
- Inventory Monitoring
- Applicant Screening and Hiring
- Clear Communication
- Work Inspection
- Payroll understanding
- Preventive Maintenance
Timeline
Housekeeping Supervisor
Comfort Suites Hotel
08.2023 - 01.2024
Housekeeping Supervisor
Str Solutions
07.2023 - Current
Housekeeping Room Attendant
Hilton Garden Inn
05.2023 - 09.2023
Inspector Supervisor
Homewood Suites By Hilton
01.2019 - 05.2023
Remington College - Baton Rouge