Melissa Pinchot
Akron
Summary
Dynamic Senior Licensed Health Insurance Agent with a proven track record at Clearview, excelling in sales conversion and client relationship management. Adept at educating clients on Medicare options and overcoming objections, I leverage strong communication skills and a consultative approach to drive results and enhance customer satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Licensed Health Insurance Agent
Clearview
Akron
04.2025 - Current
- Utilized consultative sales approach to assess needs, deliver plan presentations, address obstacles, and close sales over the phone.
- Presented product, generated leads, built relationships, and converted qualified prospects into sales, enhancing client acquisition.
- Educated clients on policy benefits, coverage options, and eligibility requirements to facilitate informed decisions.
- Educated prospective members on coverage options and assisted with enrollment needs to streamline decision-making.
- Initiated contact with prospective clients to introduce services and assess needs.
- May make outbound calls to prospective members to follow up on questions or to current members to review current or new products and services
- Provide appropriate assistance to prospects
- Screen applicant eligibility
- Answer product and/or service questions
Licensed Health and Life Insurance Agent
Tranzact
Canton
07.2020 - 04.2025
- Sold medicare advantage plans and life insurance, contributing to client health and financial security.
- Engaged with senior population aged 45+ and their families over the phone to present medicare advantage plans, facilitating informed decision-making.
- Answered incoming calls from prospective members, identified assistance needs, and guided callers toward qualified lead conversion and sale.
- Consistently overcame customer objections during sales calls, effectively guiding conversations toward closure.
- Processed payments efficiently over the phone, ensuring secure transactions for customers.
- Completed all paperwork and documentation for Case Management Services Center For Medicare Services
Lead Pharmacy Technician/Prescription Benefit Specialist
North Royalton Animal Hospital
North Royalton
01.2017 - 03.2019
- Supervised daily pharmacy operations, maintaining regulatory compliance and ensuring safety in medication handling.
- Implemented workflow improvements to streamline medication dispensing processes, reducing turnaround time for prescriptions.
- Filled prescriptions accurately for various medications, ensuring proper dosages and instructions.
- Assisted clients with medication inquiries, providing clear information and support.
- Coordinated with cross-functional teams to resolve order discrepancies, enhancing accuracy in order fulfillment.
- Managed order processing and fulfillment, ensuring timely delivery to customers.
- Mentored junior technicians, enhancing team productivity through training and support initiatives.
- Understood medication purposes to provide accurate information to veterinary staff.
- Analyzed order trends to optimize inventory management and reduce stockouts.
- Processed customer orders using advanced inventory management software.
- Reviewed purchase orders for accuracy and compliance with company standards.
- Communicated with team members to resolve order discrepancies efficiently.
- Ordering inventory and specialty items for the whole hospital
Pharmacy Technician/Crew Trainer
James Cancer Hospital - OSU
Columbus
11.2014 - 03.2016
- Dispensed medications accurately for cancer patients receiving treatment.
- Prepared and dispensed medications according to prescriptions and established protocols.
- Compound IV medications utilizing aseptic technique
- Streamlined pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging to support timely patient care.
- Loading Pyxis for restock
- Facilitated training sessions for new employees on pharmacy processes to ensure compliance and operational understanding.
- Conducted training for new staff on pharmacy procedures and software.
- Assisted pharmacists in managing inventory and maintaining accurate stock levels.
Education
High School Diploma -
Parma High School
Parma05-2004
Skills
- Insurance policy sales
- Medicare expertise
- Insurance consultation
- Policy analysis
- Claims processing
- Regulatory compliance
- Policy management
- Policy tracking
- Sales conversion
- Client account management
- Client service
- Customer relationship management
- Relationship management
- Insurance logistics
- HIPAA
- Problem resolution
- Issue resolution
- Conflict resolution
- Attention to detail
- Time management
- Problem-solving
- Teamwork and collaboration
- Active listening
- Excellent communication
- Verbal communication
- Critical thinking
- Problem-solving
- Decision-making
- Coaching
- Policy presentation
- Calm under pressure
- Computer proficiency
- Sales conversion
- Customer relationship management
- Compliance adherence
- Policy tracking
Languages
English
Certification
Health and life insurance
Timeline
Senior Licensed Health Insurance Agent
Clearview
04.2025 - Current
Licensed Health and Life Insurance Agent
Tranzact
07.2020 - 04.2025
Lead Pharmacy Technician/Prescription Benefit Specialist
North Royalton Animal Hospital
01.2017 - 03.2019
Pharmacy Technician/Crew Trainer
James Cancer Hospital - OSU
11.2014 - 03.2016
High School Diploma -
Parma High School