Melissa Pino Torres
West Palm Beach
Summary
Business development professional with proven track record of driving growth and forging key partnerships. Known for collaborative approach and focus on achieving results in dynamic environments. Skilled in market analysis, strategic planning, and client engagement. Experienced with identifying and developing business opportunities to enhance growth. Utilizes strategic planning and market research to drive successful partnerships. Track record of effective client relationship management and collaborative teamwork.
Overview
9
9
years of professional experience
Work History
Business Development Coordinator
National Oak Distributors Inc.
05.2024 - Current
- Developed strategic partnerships to enhance business growth opportunities.
- Coordinated market research initiatives to inform product development and marketing strategies.
- Analyzed industry trends to identify potential areas for expansion and competitive advantage.
- Managed CRM systems to streamline communication and track client interactions effectively.
- Facilitated cross-departmental collaboration to align business objectives with operational capabilities.
- Led project teams in the execution of business development campaigns, ensuring timely delivery and quality outcomes.
- Evaluated performance metrics to drive continuous improvement in outreach efforts and client retention strategies.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Internet Sales Manager
Schumacher Auto
08.2023 - Current
- Developed and executed online marketing campaigns resulting in increased sales and website traffic.
- Utilized CRM software to manage customer leads and improve follow-up communication.
- Collaborated with cross-functional teams to optimize website design and user experience.
- Maintained strong relationships with vendors and negotiated favorable terms for online advertising.
- Successfully increased sales by 20% through strategic marketing campaigns and customer retention efforts.
- Trained staff on automotive product knowledge and sales techniques to improve customer experience.
Operations Manager
United Site Services, Riviera
05.2022 - 08.2023
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Oversaw implementation of procedures, goals and objectives within operations.
- Identified areas for improvement and implemented new processes to enhance overall company quality and performance.
- Developed work plans and schedules for employees to facilitate adequate staffing for service requirements.
- Executed and optimized operational responsibilities to promote seamless delivery of services.
- Evaluated and reported on department metrics to upper management.
- Investigated and completed reports for work-related injuries, submitting paperwork to appropriate insurance carriers.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Internet Manager
Arrigo Chrysler Jeep Dodge
04.2021 - 05.2022
- Maintained up to date knowledge of product and service changes.
- Recorded actions taken, issues resolved and Missing information to effectively manage customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Communicated with vendors regarding back order availability, future inventory and special orders.
BDC Representative
Napleton Acura
05.2020 - 04.2021
- Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
- Followed required scripts and guidelines for inbound and outbound sales calls.
- Determined customer automotive needs by asking relevant questions and working to develop relationships.
- Maintained electronic customer database to round up repeat business.
- Managed website inventory listing with up to date vehicle inventory and specifications.
- Managed high volume of inbound/outbound calls, emails and online chat to provide customers with information regarding communication and customer service skills.
- Utilized CRM systems to track leads, set appointments, and follow up with prospective clients.
- Conducted market research to identify potential new business opportunities and develop target lists.
Legal Secretary
The Affordable Law Center
01.2019 - 03.2020
- Drafted legal documents, including motions, briefs, and correspondence for senior attorneys.
- Managed attorney calendar, scheduling appointments, hearings, and court dates with accuracy.
- Conducted legal research utilizing LexisNexis and Westlaw to support case strategy.
- Communicated effectively with clients, opposing counsel, and court personnel in a professional manner.
- Skilled in conducting legal research, drafting correspondence, and assisting with case preparation.
Legal Receptionist
Lyle B. Masnikoff and Associates
10.2017 - 11.2018
- Legal Receptionist Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Organized and scheduled office meetings as well as client appointments for team of five professionals, effectively accommodating hectic agendas.
- Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
Sales Associate
Boost Mobile
10.2016 - 10.2017
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Tracked stock using company inventory management software.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
Education
Associate of Science - Nursing
Keiser University
High School Diploma - undefined
Forest Hill Community High School
Skills
- Account management
- Professional telephone demeanor
- Customer acquisition strategies
- Schedule Management
- Sales strategies
- Online marketing
- CRM systems
- Data analysis
- Digital advertising
- Lead generation
- Customer acquisition
- Lead prospecting
LANGUAGES
Spanish | Native
English | Native
Timeline
Business Development Coordinator
National Oak Distributors Inc.
05.2024 - Current
Internet Sales Manager
Schumacher Auto
08.2023 - Current
Operations Manager
United Site Services, Riviera
05.2022 - 08.2023
Internet Manager
Arrigo Chrysler Jeep Dodge
04.2021 - 05.2022
BDC Representative
Napleton Acura
05.2020 - 04.2021
Legal Secretary
The Affordable Law Center
01.2019 - 03.2020
Legal Receptionist
Lyle B. Masnikoff and Associates
10.2017 - 11.2018
Sales Associate
Boost Mobile
10.2016 - 10.2017
High School Diploma - undefined
Forest Hill Community High School
Associate of Science - Nursing
Keiser University
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