Melissa Piposzar
Summary
I am a RETIRED professional with significant experience in case management, skilled in developing and implementing client care plans that address individual needs and circumstances. Known for fostering team collaboration and driving results, adaptable to changing environments, and capable of managing multiple priorities. Proficient in needs assessment, resource coordination, and client advocacy, consistently maintaining high standards and results-oriented approach.
I am the hardest worker that I know, I've worked all my life, and although I've never been nor am I rich, I am very proud of the work and dedication given to so many. I am humble, I try and do the right thing even when no one is looking.
Overview
31
31
years of professional experience
Work History
Case Management Specialist III
Maryland Department of Juvenile Services
04.2001 - 08.2023
- Spotlight on Schools worker from 2001-2003.
- Served on local multi-agency councils, Inter-Agency Council, Local Care Team, Local Coordinating Council, Student Services, Multi-D in Kent County, MD
- Director of the Victim Awareness Education Program from 2020-2023
- Testified in Court, was considered an expert witness for Juvenile Hearings as well as Waiver Hearings
- Implemented data tracking systems to enhance reporting accuracy and efficiency in case documentation.
- Facilitated timely transitions between care settings by coordinating with healthcare providers, families, and insurance companies.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Developed strong relationships with community organizations, expanding available resources for clients in need of additional support.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Supported colleagues through mentoring and sharing best practices, promoting a culture of continuous learning within the team.
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Trained and mentored junior staff on best practices in case management procedures.
- Developed individualized case plans to address youth needs and promote rehabilitation.
- Led multidisciplinary team meetings to strategize interventions and resource allocation for cases.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Coordinated services with community organizations to facilitate support for at-risk youth.
- Monitored and evaluated progress of youth in programs, ensuring adherence to case plans.
- Conducted intake assessments to determine eligibility for services and interventions.
- Served 9 counties on the Eastern Shore, MD, as a Intake Specialist, responsible for meeting with every youth who had contact with local police, and determined if the youth needed further services and/or support
Waitress/ Cook
Twinny's Place
06.1992 - 04.2021
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely order delivery and accuracy.
- Managed multiple tables, prioritizing guest needs for optimal satisfaction.
- Did any other task needed to ensure the restaurant ran smoothly
Education
Bachelor of Arts - Sociology
Western Maryland College/ McDaniel College
Westminster, MD05-1998
Skills
- Case management
- Care plan development
- Data tracking systems
- Client assessments
- Inter-agency collaboration
- Compliance monitoring
- Service coordination
- Mentoring staff
- Community outreach
- Crisis intervention
- Documentation accuracy
- Youth rehabilitation strategies
- Court testimony preparation
- Resource allocation
- Team Player, I am the HYPEman for every team
- I NEVER GIVE UP
Employee of the Year, 2012
It was featured in the Kent County News, Chestertown MD, I was awarded Case Management Specialist of the Year 2012
Timeline
Case Management Specialist III
Maryland Department of Juvenile Services
04.2001 - 08.2023
Waitress/ Cook
Twinny's Place
06.1992 - 04.2021
Bachelor of Arts - Sociology
Western Maryland College/ McDaniel College