Melissa Pires
Sacramento,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Care Worker
Kimberly Kennedy
05.2023 - Current
- Provided emotional and practical support to elderly clients in their homes.
- Assisted with personal care tasks such as bathing, dressing, toileting, and grooming.
- Transported clients to medical appointments and other necessary errands.
- Encouraged independence while providing assistance when needed.
- Assisted client with personal hygiene, mobility and transportation.
Cashier
Fallas Discount Clothing
Carmichael, California
02.2021 - 10.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Lead Cashier
Dollar General
Sacramento, CA
12.2018 - 03.2021
- Greeted customers and provided excellent customer service.
- Assisted with training new cashiers in departmental operations and procedures.
- Ensured accuracy of all transactions by verifying prices, quantities, discounts.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Handled escalated customer service issues professionally and courteously.
Education
High School Diploma -
Twin Rivers Adult School
North Highlands, CA06-2017
Skills
- Compassionate Care
- Recreational Activities
- Behavioral support
- Mobility support
- Empathetic listening
- Medication and Appointment Reminders
- Housekeeping
- Emotional Support
- Dependable and Responsible
- Supportive Companionship
- Compassionate communication
- Problem-Solving
- Time Management
Timeline
Care Worker
Kimberly Kennedy
05.2023 - Current
Cashier
Fallas Discount Clothing
02.2021 - 10.2021
Lead Cashier
Dollar General
12.2018 - 03.2021
High School Diploma -
Twin Rivers Adult School