MELISSA PITKIN
Clearwater,FL
Summary
Professional detail-orientated administrative assistant with over 20+ years of experience. Possess extensive knowledge working with Microsoft Office Suite and database management. Skilled at planning and streamlining tasks to efficiently achieve key results. Ability to organize and prioritize workload. Excellent interpersonal skills, courteous and prompt client and vendor services. High degree of diplomacy in working with diverse cultures, integrity, and discretion handling confidential information. Equally effective working independently or on a team.
Overview
11
11
years of professional experience
Work History
ADMINISTRATIVE ASSISTANT
COVE CAY VILLAGE IV, CONDOMINIUM ASSOC.
07.2014 - Current
- Greeting visitors, faxing, scanning, copying, handling mail, and answering phones
- Delivering excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Maintaining confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Ensure accurate record-keeping with diligent data entry and database management for vital company information
- Initiating timely work orders for daily workflow projects
- Completing background screenings for new purchasing and leasing applicants
- Reconciling company credit card accounts and handling accounts payable for weekly vendor invoices
- Coordinate office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
FRONT DESK RECEPTIONIST
DR. KETIH A. BRADY, MD
09.2013 - 07.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Verified patient insurance eligibility and coverage
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution
- Scheduled, coordinated and confirmed appointments and meetings
- Collected co-pays, fees, and payments
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow
- Handled sensitive patient information with confidentiality, adhering to company strict privacy guidelines
Education
Business Administration And Management -
BERKELY COLLEGE
New York, NY09.2000
HERBERT LEHMAN HIGH SCHOOL
06.1998
Skills
- Responsible and reliable
- Great interpersonal skills
- Efficient fast learner
- Microsoft Office Suite
- Adaptable and flexible
- Strong communication and organizational skills
Timeline
ADMINISTRATIVE ASSISTANT
COVE CAY VILLAGE IV, CONDOMINIUM ASSOC.
07.2014 - Current
FRONT DESK RECEPTIONIST
DR. KETIH A. BRADY, MD
09.2013 - 07.2014
Business Administration And Management -
BERKELY COLLEGE
HERBERT LEHMAN HIGH SCHOOL
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