Summary
Overview
Work History
Education
Timeline
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Monique Young

Beaver Falls,PA

Summary

Experienced customer focused professional with over a decade’s worth of experience in handling diverse routine of functions in a fast-paced corporate environment. Analytical and detail-oriented with a proven record for producing quality work within short timelines, proficient in Microsoft office. Well known for demonstrating excellent communication, organization, time management and problem-solving skills. Able to exercise independent judgment, decision making abilities with high level confidentiality.

Overview

14
14
years of professional experience

Work History

Customer Account Executive

Center One, LLC
01.2020 - 12.2023
  • Manages the flow of all inbound and outbound calls
  • Creates awareness and accountability of call center agents performance
  • Responsible for assisting customers with placing new orders, providing status of existing orders, answering questions concerning availability of Comcast products
  • Communicating with customers over the phone or via email
  • Performs quality assurance and coaching of call center agents
  • Reviewing customer orders and/or account information while resolving issues
  • Assist with departments ongoing development by hosting bi-weekly training sessions

Sales Associate

H&M Robinson Town Centre
04.2017 - 11.2019
  • Provides personalized recommendations to customers based on their needs and preferences
  • Leverages customer feedback to identify areas of improvement and implement strategies to enhance the overall customer experience
  • Resolves customer complaints and concerns in a timely and satisfactory manner
  • Manages a
  • Maintains a clean and organized work area to provide a pleasant shopping experience for customers
  • Maintains a selling environment focused on the customer first
  • Works as a team player to ensure each customer receives the best service possible
  • Adherence to all retail policies and procedures
  • Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers.

Call Center Agent

Connextions
02.2015 - 02.2017
  • Handle inbound and outbound calls in a professional and courteous manner
  • Provide excellent customer service by addressing customer inquiries and resolving issues
  • Maintain accurate and detailed records of customer interactions
  • Makes/confirms/changes appointment time and place and communicates any applicable instructions to patient for three office locations
  • Confirms patient's insurance and obtains prior authorization/referral or communicates prior authorization to appropriate parties as needed
  • Meet or exceed individual and team performance goals
  • Acts as liaison between the patient and physician regarding appointments and/or questions for the provider.

Sr. Administrative Assistant

Convegys
04.2010 - 01.2013
  • Responds promptly to customer’s needs; solicits customer feedback for improvement
  • Maintains confidentiality; Listens to others without interrupting and is open to new ideas
  • Demonstrates accuracy and thoroughness while entering customer information
  • Meets productivity standards by completing cases in a timely manner
  • Identifies errors in reporting and reports findings to floor manager.

Education

General -

Big Beaver Falls Area High School
Beaver Falls, PA

Associate - criminal justice

University of Phoenix – Online

Timeline

Customer Account Executive

Center One, LLC
01.2020 - 12.2023

Sales Associate

H&M Robinson Town Centre
04.2017 - 11.2019

Call Center Agent

Connextions
02.2015 - 02.2017

Sr. Administrative Assistant

Convegys
04.2010 - 01.2013

General -

Big Beaver Falls Area High School

Associate - criminal justice

University of Phoenix – Online

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Monique Young