Melissa P. Johnson

Dedicated professional with extensive experience in high-performance teams within demanding environments. Skilled in translating strategic goals into actionable tactics and objectives for mission success. Proven track record of identifying opportunities for operational excellence, resulting in cost reduction and increased productivity. Contributes to the development of a highly focused culture emphasizing engagement, accountability, innovation, collaboration, and continuous improvement. Known for employing focus, attention to detail, reliability, and appropriate prioritization to drive outcomes. Effective leader with strong communication skills, organizational abilities, and tenacity. Collaborates seamlessly with all levels of management and establishes productive working relationships with internal departments and external clients. Highly motivated team player who excels at working independently to achieve results. Committed to personal and professional growth, consistently seeking opportunities for continuous improvement.

• Human Resource Manager, 1 On1 KF Homes, 04/12/22, present, 9888 Bissonnet St., STE 350, Houston, TX, 77036, 60, Dorothy Abott, 713-272-7226, Own and manage customer relationships from the point of sale through successful onboarding., Interview and hire qualified candidates and conduct educational overviews by providing training and support for new hires., Manage 20 employees and facilitate a department-specific comprehensive training plan to ensure proficiency in job tasks and organizational norms., Discipline and terminate employees and inform new hires of the organization's existing practices and operations as well as enforce company policies., Gather essential new hire paperwork i.e., I-9, tax forms, direct deposit, and union membership., Manage the time and attendance payroll system by making payroll/timekeeping updates and assisting customers with documents for payroll and benefits., Conduct yearly employee evaluations and educate employees on the knowledge, skills, and standards they can use to be successful in their roles., Responsible for training and supporting managers and maximizing productivity of employees., Conduct research, analyze organizational trends and execute best practices for hiring, talent management and retention., Develop and manage the budget for the agency as well as set the strategic direction for the Department by informing employees about organizational and departmental goals and culture.
• Front Desk Communication Specialist, West Houston Medical Center, 12/01/13, 03/31/22, 12141 Richmond Ave., Houston, TX, 77082, 60, Dorothy Abott, 281-588-8071, Responsible for the operation of the IVR (interactive Voice Response) system at West Houston Medical Centers front desk., Greet guests and manage a high call volume of calls which consisted of taking messages, forwarding calls and answering questions., Manage the schedule of corporate meetings by keeping record of which conference room is available on a weekly basis., Manage a detail call log and utilize the overhead paging system., Assist the security team by viewing security cameras and report any suspicious activity on the premises., Route calls to patient rooms as well as answering alarms and documenting codes., Operate Meditech software and handle various administrative duties.
• Veterans Service Employment Counselor, Houston Works, 12/01/06, 06/30/12, 2118 Smith St., Houston, TX, 77025, 40, Melissa Frank, 713-654-1919, Assist in the delivery of service and employment search for Veterans and clients of Houston Works., Participate in the processing of case files, unemployment claims and job applications., Support efficient case management by conducting initial interviews of Veterans and gathering pertinent information for the creation and reassembly of case files., Verify military service, collect information of clients through records, interviews, and tests to appraise their interests, aptitudes, and characteristics., Contribute to the development and planning of case management strategies, i.e., providing resources to Veterans and clients as well as reviewing pending cases., Review approximately 30 documents per day to collate relevant information, referrals and job placement., Utilize the electronic data system to input data related to the Veterans case., Determine the Veterans eligibility for employment and training related programs offered by the Career Center to make recommendations with locating jobs based on their training and skills., Keep Veterans abreast of Federal, State, and local policies regarding employment and prepare correspondences to update changes of policy.
• Teachers Assistant, Holy Ghost Catholic School, 01/01/00, 05/31/04, 2015 Louisiana Ave., New Orleans, LA, 70115, 40, Angela Smith, 504-899-6782, Assist teachers with students and tutor students with difficult subjects., Prepare a curriculum for a primary based first grade program and maintain a line of communication with parents on the students’ progress., Serve as a creative consultant for the school's theatrical program., Foster a positive, active and engaging environment for children., Organize educational field trips and enroll students in local museums and library programs., Serve as a substitute teacher for teachers during their absences.

• Quality Review
• Case Management
• Written/Oral Communication
• Training and Development
• MS Office Skills
• Research and Analysis
• Client Relations
• Strategic Planning