Melissa Polanco Serrano
Summary
- Detail-oriented team player with strong organizational skills.
- Willingness to take on added responsibilities to meet team goals.
- Ability to handle multiple projects simultaneously with a high degree of accuracy and a positive attitude.
Overview
17
17
years of professional experience
Work History
Veterinary Technician Assistant
Pacific Coast Veterinary Dentistry & Oral Surgery
01.2017 - Current
- Processed new patients, updated client records, scheduled appointments.
- Updated account information to maintain customer records.
- Performed various administrative tasks by filing, obtaining patients most recent records as well as attaching documents to patient files, emailing to clients and or hospitals.
- Prepared surgery tables, anesthesia and dental machines, monitored for anesthesia recording vital signs, took radiographs, cone beam CT, preform dental cleaning, and provided nursing care before and after surgery.
- Administered medications to animals in treatment and prepared them for anesthesia.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Maintained accurate pharmacy records and controlled drug log.
- Educated clients on post-surgical care.
Floral Manager
Vons
01.2007 - 01.2017
- Trained employees on customer order taking and basic floral arranging.
- Monitored special orders to promote timely deliveries of floral displays, bouquets and decorative items.
- Inventoried plants and flower care supplies and ordered more.
- Supervised 2 employees normal business days, during all major flower holidays supervised 8-10 employees in the floral department.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Science - Veterinary Technician
PIMA
Chula Vista, CA10.2016
Associate of Science - Veterinary Assistant
PIMA
Chula Vista, CA10.2014
Skills
- Pre-Anesthetic Preparation
- Monitoring Recovery
- Restraint Techniques
- Surgical Procedure Support
- Dental Procedures
- General Anesthesia Monitoring
- Critical Thinking
- Schedule Coordination
- Effective Multitasking
- Checking Patient Details
Timeline
Veterinary Technician Assistant
Pacific Coast Veterinary Dentistry & Oral Surgery
01.2017 - Current
Floral Manager
Vons
01.2007 - 01.2017
Bachelor of Science - Veterinary Technician
PIMA
Associate of Science - Veterinary Assistant
PIMA
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