Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Pollock

Maumee,OH

Summary

An accomplished flight attendant offering over 14 years in domestic and international travel. Dedicated to delivering exceptional customer service and ensuring passenger safety. Seeking a challenging position with a leading airline to contribute to an outstanding travel experience.

Overview

17
17
years of professional experience

Work History

Event Specialist

Incredibowl Entertainment
09.2024 - Current
  • Contacted customers and prospects to generate new business to achieve company growth.
  • Worked with clients to understand event objectives.
  • Managed event logistics and operations.
  • Elevated guest satisfaction by addressing concerns promptly and professionally during events.

Guest Services Associate

Renaissance Hotel
08.2023 - 09.2024
  • Greet and check-in guests in a friendly and efficient manner, ensuring a smooth arrival experience.
  • Manage reservations, ensuring accuracy and timely updates in hotel's reservation system.
  • Address guest inquiries, concerns and complaints promptly, ensuring guest satisfaction and loyalty.
  • Collaborate with other hotel departments to ensure guest requests and needs are met efficiently.

Flight Attendant

Northwest Airlines/Delta Air Lines
03.2008 - 06.2021
  • Assisted passengers in boarding and deplaning aircraft.
  • Maintained a safe cabin environment by verifying all emergency equipment and demonstrating and clearly explaining safety all emergency procedures to passengers before takeoff.
  • Collaborated with flight crew to ensure a smooth and efficient flight operation.
  • Monitored cabin during flights and responded to passenger inquiries and emergencies.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

Bachelor of Arts - Art History

The University of Toledo
Toledo, OH

Skills

  • Excellent organizational skills
  • Excellent customer service skills
  • Verbal and written communication
  • Time management
  • Problem solving
  • Enthusiasm
  • Ability to learn new things quickly
  • Ability to remain calm under pressure
  • Safety and security
  • First Aid/CPR experience

Timeline

Event Specialist

Incredibowl Entertainment
09.2024 - Current

Guest Services Associate

Renaissance Hotel
08.2023 - 09.2024

Flight Attendant

Northwest Airlines/Delta Air Lines
03.2008 - 06.2021

Bachelor of Arts - Art History

The University of Toledo

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Melissa Pollock