Melissa Pomeroy
Wilmington,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Medical Information Associate I
ThermoFisher
01.2022 - Current
- Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service
- Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines
- Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products
- Processes fulfillments and provides clinical trial information or after-hours on-call support
- Analyzes caller's questions to formulate an accurate and concise response using client-approved resources and records inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines
- Identifies, records and triages adverse events and product complaints according to organizational, client and regulatory guidelines and provides additional support (including follow-up) as needed
- Maintains knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and all applicable regulatory requirements
- Works with internal and external client contacts to resolve inquiries
- As needed, research medical literature and drafts responses for such inquiries
- Provides administrative support as needed
- Trained new hires on company-specific databases and tools, ensuring a smooth transition into their roles as Information Associates.
- Collaborated with colleagues on special projects that resulted in valuable insights for business operations.
- Identified opportunities for improvement within existing procedures, leading to increased efficiency and effectiveness.
- Maintained confidentiality and security of sensitive information by adhering to strict company policies.
- Contributed to enhanced customer satisfaction by providing accurate, up-to-date information promptly upon request.
Prescription Technician
NHMG-Autumn Hall
01.2017 - 01.2022
- As a prescription technician for a thriving primary care office under the Novant Health System I take pride in patient care
- Responsibilities: Triage incoming calls for direction to the appropriate clinical staff
- Communicate patient requests and reports of symptoms or problems to the physician teams
- Complete and process prescriptions and sample request forms to include documentation of action taken
- Assist providers in contacting specialists and other physicians by telephone
- Request results and reports from outside sources for physician review
- Fax results to outside providers to facilitate referrals, appointments, etc
- Utilize Fast Track system to obtain and return medical records
- Review medical records for lab and study data to support filling of prescriptions
- Assist in emergency situations to include communicating information to EMS, directing them to the scene, bringing requested supplies to the scene, clearing the area of extra people and equipment, and contacting outside support sources
- Check answering machine for messages left by patients after hours.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends
Certified Pharmacy Technician
MedNorth Health Center
01.2015 - 01.2017
Lead Pharmacy Technician
CVS-Wilmington, NC
01.2015 - 01.2015
Certified Pharmacy Technician
CVS-Fayetteville, NC
01.2010 - 01.2015
Head Waitress
Texas Roadhouse- Fayetteville, NC
01.2008 - 01.2010
Front Desk Clerk and Auditor
Wingate by Wyndham- Fayetteville, NC
01.2004 - 01.2006
Education
Bachelor of Science - General Business Administration
Fayetteville State University
Fayetteville, NC06.2025
Associate of Arts -
Fayetteville Technical Community College
Fayetteville, NC01.2022
Skills
- Customer service experience
- Business knowledge
- Clerical skills
- Data Collection
- Information Management
- Spreadsheet Management
- Strong attention to detail
- Organizational abilities
- Quality control monitoring
- Knowledge of business
- Knowledge of technology
- Documentation Management
- Information Protection
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Multitasking Abilities
- HIPAA Compliance
- ICD-10 Coding
- Electronic Health Records
- Microsoft Excel
- Medical Terminology
- Insurance Billing
- Appointment Scheduling
- Patient Information Verification
- Electronic Health Record Applications
- Inventory Coordination
- Epic Systems
- Word Processing Software
- Analytical Skills
Additional Information
I recently completed an accounting information System course designed to help students develop skills and knowledge in the following areas:
- Define the nature of data and information.
- Formulate of the primary mechanism of an Accounting Information System.
- Design an AIS using relational database techniques and the REA data model.
- Extract useful information from an AIS and communicate with stakeholders.
- Apply the essential technical skills using data analysis (including data visualization) to transform raw data into useful information.
- Apply accounting software packages (MS ACCESS, MS Power BI, and MS Azure) and Enterprise Resource Planning systems.
I assisted with coordinating meetings, delegating tasks, setting deadlines, and compiling the information for the final group project which consisted of designing an REA data model (Conceptual model) for project case. Our group received a A+.
References
Available upon request
Timeline
Medical Information Associate I
ThermoFisher
01.2022 - Current
Prescription Technician
NHMG-Autumn Hall
01.2017 - 01.2022
Certified Pharmacy Technician
MedNorth Health Center
01.2015 - 01.2017
Lead Pharmacy Technician
CVS-Wilmington, NC
01.2015 - 01.2015
Certified Pharmacy Technician
CVS-Fayetteville, NC
01.2010 - 01.2015
Head Waitress
Texas Roadhouse- Fayetteville, NC
01.2008 - 01.2010
Front Desk Clerk and Auditor
Wingate by Wyndham- Fayetteville, NC
01.2004 - 01.2006
Bachelor of Science - General Business Administration
Fayetteville State University
Associate of Arts -
Fayetteville Technical Community College