Melissa Pool
Waco,TX
Summary
Proven server with a track record of enhancing customer satisfaction at Butchers Cellar, adept in hospitality service expertise and exceptional customer service. Skilled in cash handling and guest engagement, I excel in high-volume dining environments, ensuring order accuracy and quality control. My approach has consistently improved guest experiences, fostering repeat business.
Overview
12
12
years of professional experience
Work History
Server
Butchers Cellar
2024.03 - 2024.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
Server/bartender
Bjs Restaurants Inc
2012.05 - 2024.03
- Preparing restaurant tables with special attention to sanitation and order
- Attending to customers upon entrance to the restaurant
- Presenting menus, serving and helping customers select food/beverages
- Take and serve orders
- Answer questions or make recommendations for complementary products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
Education
Bachelor Of Business Administration - Human Resources Management
Tarleton State University
Stephenville, TX12.2012
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Memory retention
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Food safety understanding
- Sales Techniques
- Order Accuracy
- Supply Restocking
- Quality Control
- Food safety practices
- Performance Improvement
- Table Bussing
Timeline
Server
Butchers Cellar
2024.03 - 2024.08
Server/bartender
Bjs Restaurants Inc
2012.05 - 2024.03
Bachelor Of Business Administration - Human Resources Management
Tarleton State University
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