Melissa Pope
Atlanta,GA
Summary
Professional with strong background in mortgage processing, skilled in evaluating financial documents, assessing loan applications, and ensuring compliance with industry standards. Adept at streamlining procedures to enhance efficiency and support team collaboration. Known for reliability and flexibility in meeting changing needs, with consistent focus on achieving results. Excellent communication and problem-solving abilities complement technical expertise in mortgage software and regulatory guidelines.
Overview
8
8
years of professional experience
Work History
Mortgage Loan Processor
LOAN DEPOT MORTGAGE
06.2024 - Current
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Prepared file for final clear-to-close by branch management.
- Assisted underwriters in approving loans by verifying financial information and ensuring accurate documentation.
HELOC LOAN PROCESSOR 3
Truist Bank
05.2022 - 06.2024
- Processed loan applications and monitored progress from start to finish.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- I also review and approve Power of Attorney, Trust documentation to ensure legal and policy guidance is followed
- I assured I maintained a strong understanding of retail, small business and wealth management products, policies, and processes
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
Senior Loan Processor 4
Loan Depot Mortgage
02.2020 - 11.2021
- I communicated with our 3rd party vendors for Appraisal Orders, VOE's, HOI Policies, Attorney Offices for Title work and communicating the Closing Dat
- I maintained great communication with the borrowers & assisted them with documents that were needed for their loan for Final Approval
- Handled any conditions sent from underwriting departments.
- Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
- Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
- Communicated with originator and applicant concerning progress of loan file.
- Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
Senior Loan Processor
Prosperity Mortgage
06.2018 - 02.2020
- I communicated with our 3rd party vendors for Appraisal Orders, VOE's, HOI Policies, Attorney Offices for Title work and communicating the Closing Date
- I maintained great communication with the borrowers & assisted them with documents that were needed for their loan for Final Approval
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Utilized loan origination software to process and track loan applications.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
Mortgage Loan Processor Team Lead
Movement Mortgage
01.2018 - 06.2018
- I worked closely with my team to assure accurate Pipeline Management
- Coached and assisted my team with any opportunities that would assist them being successful and reach their goals
- I assured my team was complying with all Closing Dates and deadline
- I held weekly meetings to keep my team updated on any changes so they can all be on one accord with any updates
- Established open and professional relationships with team members to achieve quick resolutions for various issues
Senior Loan Processor 4
Movement Mortgage
07.2016 - 01.2018
- I reviewed each file and assured all documents were acceptable for a smooth review process for the Underwriter
- I reviewed each UW approval and worked with the borrowers one on one to understand what was needed so we could assure we receive the required documents in a timely manner
- I maintained great communication with the borrowers & assisted them with documents that were needed for their loan for Final Approval
- I assured I was also updated on the Guidelines to assure of any changes with programs that could affect our clients
Education
Diploma -
NCHS West Highschool
Gaston, NC06.1993
Skills
- Credit Applications
- Lending Software Systems
- Verbal & Written Communication
- VA
- FHA
- Conventional
- Purchases & Refinance Loans
- Time Management
- Financial Data Collection
- Processor Team Lead
- Mortgage Loan Processing
- Software
- Encompass
- Empower
- SPRINT
- Sharepoint
- Black Knight
- Processing procedures
- Pipeline management
- Document review
- Appraisal review
- Financial document review
- File management
- Residential mortgage lending regulations
References
References available if needed.
Timeline
Mortgage Loan Processor
LOAN DEPOT MORTGAGE
06.2024 - Current
HELOC LOAN PROCESSOR 3
Truist Bank
05.2022 - 06.2024
Senior Loan Processor 4
Loan Depot Mortgage
02.2020 - 11.2021
Senior Loan Processor
Prosperity Mortgage
06.2018 - 02.2020
Mortgage Loan Processor Team Lead
Movement Mortgage
01.2018 - 06.2018
Senior Loan Processor 4
Movement Mortgage
07.2016 - 01.2018
Diploma -
NCHS West Highschool
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