Lidia Melero
Kissimmee
Summary
Adept at elevating customer experiences, I honed my skills at West Coast Shutters, mastering bilingual communication and problem-solving to boost satisfaction and retention. My proactive approach and ability to multitask have been pivotal in developing lasting client relationships and enhancing service delivery, marking significant achievements in customer care and operational efficiency.
Professional with strong background in customer relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Remote Customer Service Specialist
West Coast Shutters
11.2024 - 01.2025
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Licensed Cosmetologist/Customer Care Executive
Design by Dawn
03.2023 - 01.2024
- Built a loyal clientele base through exceptional customer service and personalized care.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Managed reception duties when necessary, ensuring smooth operations within the salon environment from start to finish during peak hours.
- Maintained a clean and organized work station, ensuring a pleasant salon experience for clients.
- Assisted in inventory management by tracking product usage and placing orders as needed to maintain adequate stock levels.
- Increased salon revenue through effective upselling of products and services.
- Developed strong relationships with vendors, securing high-quality products at competitive prices.
- Maintained client treatment records and designed long-term care programs for return customers.
- Reduced customer complaints with proactive issue identification and resolution strategies.
Licensed Cosmetologist/Customer Care Executive
Q Nails and Spa
01.2015 - 12.2023
- Built a loyal clientele base through exceptional customer service and personalized care.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Stayed up-to-date on current trends and techniques in cosmetology, incorporating them into daily practices.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Promoted salon offerings through social media channels, reaching new clients and increasing brand visibility online.
- Collaborated closely with team members to host successful promotional events that attracted new clientele while retaining existing customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
Licensed Cosmetologist/Customer Care Executive
Sonias Hair Design
01.2005 - 10.2012
- Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Vocational Cosmetology License -
Miami Lakes Educational Center
Miami, FL05-1980
Skills
- Customer service
- Good communication skills
- Customer relations
- Call center experience
- Fluent bilingualism
- Problem-solving
- Spanish translation
- Multitasking and organization
- Active listening
- Verbal and written communication
- Flexibility and adaptability
- Stress management
Certification
- Cosmetology License - Florida Board of Cosmetology.
Languages
Spanish
Native or Bilingual
Timeline
Remote Customer Service Specialist
West Coast Shutters
11.2024 - 01.2025
Licensed Cosmetologist/Customer Care Executive
Design by Dawn
03.2023 - 01.2024
Licensed Cosmetologist/Customer Care Executive
Q Nails and Spa
01.2015 - 12.2023
Licensed Cosmetologist/Customer Care Executive
Sonias Hair Design
01.2005 - 10.2012
Vocational Cosmetology License -
Miami Lakes Educational Center
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