Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Porter

Indianapolis,IN

Summary

Friendly Receptionist with two-year background in medical settings. Knowledgeable about security, service and clerical requirements. Able to take on multiple simultaneous tasks with excellent time management abilities and a resourceful approach. Hard-working, multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills.

Overview

14
14
years of professional experience

Work History

Front Office Assistant

Smartt Neurolgy,PC
Carmel, IN
03.2016 - Current
  • Administrative and clerical personnel.
  • Greeted all Patients daily visitors and customers upon arrival.
  • Collected deposits, fees and payments.
  • Corresponded with clients through email, telephone, or postal mail.
  • Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping.
  • Assisted administrative team members with completing daily tasks in order to maintain a smooth workflow.
  • Prioritized incoming patients by degree of injury or illness.
  • Maintained a clean reception area, including lounge and associated areas.

Player Club Supervisor

Indiana Grand Racing & Casino
Shelbyville, IN
01.2010 - 03.2016
  • Maintained full knowledge of current and upcoming promotions.
  • Enrolled new guests in the rewards program and set up membership accounts.
  • Redeemed free-play and dining coupons for customers.
  • Answered in-person and telephone requests for assistance with friendly and knowledgeable support.
  • Wrote and presented special announcements over PA system to reach current guests.

VIP Receptionist

Indiana Grand Racing & Casino
Shelbyville, IN
02.2010 - 03.2011
  • Greeted customers and visitors in-person and via telephone calls.
  • Kept reception area clean and neat to give visitors a positive impression of the company.
  • Wrote professional memorandum, letters and marketing copy.
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
  • Answered telephone inquiries from clients, vendors and the public.
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone or postal mail.

Education

Associate of Science - Health Care Administration

Brown Mackie College
Indianapolis, IN
2016

Diploma - Medical Assistant

Everest College
Merrillville, IN
2006

Skills


  • Decision-making abilities
  • Time management
  • Customer and client relations
  • Medical billing
  • CMS-1500 billing forms
  • Multi-line telephone systems
  • Triaging patients
  • Administrative assistance
  • Works well under pressure
  • Customer service-oriented
  • Teamwork and collaboration
  • Office administration
  • Certified Medical Office Assistant

Timeline

Front Office Assistant

Smartt Neurolgy,PC
03.2016 - Current

VIP Receptionist

Indiana Grand Racing & Casino
02.2010 - 03.2011

Player Club Supervisor

Indiana Grand Racing & Casino
01.2010 - 03.2016

Associate of Science - Health Care Administration

Brown Mackie College

Diploma - Medical Assistant

Everest College

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Melissa Porter