Melilissa Porter
Memphis,Tennessee
Summary
Driven business manager seeking a position with a company to contribute managerial and leadership skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Strayer University
08.2022 - Current
Consultant
CARVER COMPANIES
04.2024 - 08.2024
- Supervised the front desk team providing guidance and training
- Also worked Bistro with new TOAS system, excellent telephone skills
- Checked in guests, resolved guest issues, handled and monitored cash flow at front desk., Answered Muli-Line Phone, Relief Night Auditor.
CARVER COMPANIES
08.2023 - 12.2023
- Checked in guests, resolved guest issues, handled and monitored cash flow at front desk., Answered Muli-Line Phone, Bartended, Housekeeping Supervisor
PHM Hospitality
05.2022 - 06.2023
- Managed front desk operations by answering phone calls while handling guests check in and out procedures
- Made Reservations
- Maintained and enforced all brand company standards, policies and procedures until relived by a permanent replacement manager
PHM Hospitality
05.2022 - 06.2023
- Managed front desk operations by answering phone calls while handling guests check in and out procedures
- Made Reservations
- Maintained and enforced all brand company standards, policies and procedures until relived by a permanent replacement manager
PHM Hospitality
05.2022 - 06.2023
- Managed front desk operations by answering phone calls while handling guests check in and out procedures
- Made Reservations
- Maintained and enforced all brand company standards, policies and procedures until relived by a permanent replacement manager
PHM Hospitality
05.2022 - 06.2023
- Managed front desk operations by answering phone calls while handling guests check in and out procedures
- Made Reservations
- Maintained and enforced all brand company standards, policies and procedures until relived by a permanent replacement manager
Bass Pro Hotel
08.2016 - 12.2018
- Balanced all paperwork, credit cards, and monies for all shifts
- Rebooted the system for next business day
Education
Hospitality Hotel Management -
Strayer University
08.2022
Skills
- Customer Relations
- Cash Transactions
- Daily Shift Oversight
- Team Building
- Issue Resolutions
- Guest Safety
- Training/Mentoring
- Expense Reporting
- Employee Management
- Problem-Solving
- Customer Service
- Teamwork and Collaboration
- Friendly, Positive Attitude
References
Available Upon Request
Reading and Cooking
Enjoy reading real life biographies and have always loved to try new recipes from all over the world.
Timeline
Consultant
CARVER COMPANIES
04.2024 - 08.2024
CARVER COMPANIES
08.2023 - 12.2023
Strayer University
08.2022 - Current
PHM Hospitality
05.2022 - 06.2023
PHM Hospitality
05.2022 - 06.2023
PHM Hospitality
05.2022 - 06.2023
PHM Hospitality
05.2022 - 06.2023
Bass Pro Hotel
08.2016 - 12.2018
Hospitality Hotel Management -
Strayer University
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