Melissa Porter
Tallassee,AL
Summary
Proven expert in electronic health records management and interpersonal relationship building, I significantly enhanced documentation accuracy and compliance at Jackson Hospital and Clinic. My adeptness at safeguarding patient confidentiality and streamlining healthcare compliance processes underscores a track record of impactful achievements in health information management.
Overview
21
21
years of professional experience
Work History
Health Information Management Clerk
Jackson Hospital and Clinic
Montgomery, AL
12.2024 - Current
- Reviewed patient records for accuracy and completeness, ensuring all required information was included.
- Monitored compliance with HIPAA regulations regarding patient privacy rights.
- Performed quality assurance audits of existing medical records to ensure accuracy of documentation.
- Reviewed medical records for completeness, accuracy, and compliance with regulations.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Identified areas where processes could be improved or automated for increased efficiency.
- Retrieved, sorted, and filed health information documents in assigned locations.
- Maintained and updated health information systems with new patient data or changes in medical records.
- Evaluated and recommended upgrades to improve existing computerized healthcare systems.
- Responded promptly to inquiries from physicians, nurses, administrators, and legal representatives regarding the status of patient records.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Operated equipment and machinery according to safety guidelines.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Managed household errands and other essential duties.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Maintained updated knowledge through continuing education and advanced training.
Medical Records Clerk
Community Medical arts center
Tallassee, AL
06.2004 - 12.2007
- Reviewed patient charts for accuracy and completeness.
- Monitored and managed inventory of medical record supplies, such as folders and labels.
- Updated patient files with new medical information as needed.
- Retrieved medical records upon request from healthcare professionals.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Retrieved patient medical records in response to requests from authorized personnel.
- Processed and responded to external requests for medical records following established protocols.
- Reviewed medical records for completeness and accuracy, updating information as needed.
- Processed incoming medical records requests.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Responded to inquiries from patients, physicians and other healthcare providers regarding medical records.
- Observed confidentiality and safeguarded all patient-related information.
- Mentored junior team members and managed employee relationships.
- Purged outdated files.
- Handled incoming calls and directed callers to appropriate department or employee.
- Participated in quality assurance activities to enhance the accuracy and privacy of patient records.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Safeguarded medical records to maintain patient confidentiality.
- Processed and invoiced records requests from patients, providers and third parties.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Conducted regular training sessions for new staff on medical records management systems and procedures.
- Collected, sorted, and distributed incoming correspondence and reports related to medical records.
- Purged inactive files and destroyed obsolete files following procedures.
- Scheduled appointments and updated calendars for medical staff based on patient records.
- Maintained a secure filing system for confidential documents.
- Reviewed medical records for completeness and accuracy according to established guidelines.
- Assisted patients with requests for their medical records, guiding them through the process.
- Supported administration staff with records requests to support patient care.
- Consolidated diverse medical records.
- Tracked and processed release of information requests.
- Pulled patient charts for upcoming appointments.
- Facilitated the transfer of records between departments and external healthcare facilities.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Provided training to staff members on proper documentation techniques for medical records.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked with cross-functional teams to achieve goals.
Education
High School Diploma -
Holtvile High School
Holtville, Alabama05-1990
Skills
- Data entry
- Interpersonal relationship building
- Information security awareness
- Medical records retrieval
- Medical terminology proficiency
- Documentation review expertise
- Patient confidentiality maintenance
- Document scanning
- Healthcare compliance
- Strong attention to detail
- Effective communication
- Electronic health records management
- HIPAA regulations
- Service documentation
- medisyt
- cpsi
- horozion
- star
- commect one
- dcs
- paragon medical records
- one content
- SSRS reporting and statical reporting
References
References available upon request.
Timeline
Health Information Management Clerk
Jackson Hospital and Clinic
12.2024 - Current
Medical Records Clerk
Community Medical arts center
06.2004 - 12.2007
High School Diploma -
Holtvile High School
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