Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Porter

Altoona,IA

Summary

Healthcare professional skilled in managing nursing teams and ensuring high standards of patient care. Proven success in implementing care plans and improving operational efficiency. Known for fostering team collaboration and adapting to dynamic healthcare environments. Strong skills in patient assessment and emergency response.

Overview

22
22
years of professional experience

Work History

CHARGE NURSE/CLINICAL COORDINATOR RN

Fresenius Dialysis
02.2023 - Current
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
  • Conducted daily shift briefs to inform staff of changes in patient care assignments.
  • Mentored and supervised junior nurses, fostering a supportive and professional work environment.
  • Promoted a safe working environment by adhering to infection control policies and regularly reviewing safety protocols.
  • Optimized patient satisfaction through timely response to concerns and effective communication among staff members.
  • Streamlined nursing workflows for increased efficiency and improved patient outcomes.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.

ACUTE DIALYSIS NURSE

DAVITA
03.2022 - 02.2023
  • Improved patient outcomes by providing expert acute dialysis nursing care and closely monitoring vital signs.
  • Mentored new nurses to enhance their clinical skills and understanding of acute dialysis procedures.
  • Supported interdisciplinary collaboration for optimal patient care by participating in daily rounds and communicating effectively with physicians, dietitians, and social workers.
  • Performed comprehensive patient assessments, accurately identifying changes in patients'' conditions and adjusting care plans accordingly.
  • Promoted patient safety by adhering to infection control protocols and consistently performing equipment checks.
  • Implemented individualized care plans tailored specifically towards each patient''s unique set of circumstances so they could receive optimal medical attention when needed most.
  • Provided emergency care during critical situations by promptly identifying symptoms of complications or deterioration in patients'' conditions and initiating appropriate interventions.
  • Managed complex medical conditions such as hypertension, diabetes, anemia management in conjunction with the appropriate medical professionals to ensure seamless care delivery.
  • Administered medications and treatment to patients and monitored responses.
  • Evaluated patient histories, complaints, and current symptoms.

DIALYSIS NURSE, HOME THERAPIES/OUTPATIENT CLINIC

DAVITA
02.2019 - 03.2022
  • Perform patient assessments, review dialysis orders determine general physical and mental condition of patient, determination of compliance to treatment and or medication regimen, documentation of all patient encounters, education of patient to assume primary responsibility for dialysis treatments at home, ongoing monthly patient follow up, and communication and coordination with entire interdisciplinary team to ensure patient success with program.
  • Ensured optimal vascular access function by performing regular assessments, troubleshooting complications promptly, and collaborating with surgeons when necessary.
  • Assisted in reducing hospital readmissions for dialysis patients through thorough patient education and follow-up care.
  • Streamlined communication between nursing staff and physicians, ensuring timely updates on patient progress and effective adjustments to treatment plans as needed.
  • Enhanced continuity of care by facilitating seamless transitions from hospitalization to outpatient dialysis treatment centers.

CLINICAL COORDINATOR

DAVITA
10.2017 - 02.2019
  • Oversee the day to day operations of a dialysis program or clinic. Perform administrative duties such as coordinating care teams for patients, and acting as a liaison between patients, patient families, and other members of the health care team.
  • Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
  • Ensured compliance with regulatory standards and best practices through diligent oversight of clinical procedures, documentation, and staff training.
  • Implemented new policies and educated staff on changes.
  • Coordinated, monitored, assigned, and documented patient and clinical care activities.
  • Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
  • Oversaw compliance with healthcare regulations, ensuring clinic exceeded standards during audits.

MANAGER/COMPLEX CASE MANAGEMENT/HIGH RISK OB

AMERIGROUP
01.2016 - 10.2017
  • Management of team caring for members of Medicaid Managed Care group. Responsibilities included oversight of case managers responsible for assessing, developing, implementing, coordinating, monitoring, and evaluating care plans designed to optimize members’ health and wellbeing.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.

CLINICAL SUPERVISOR

UNITYPOINT HOMECARE
02.2015 - 01.2016
  • Management of team caring for patients requiring nursing care at home. Ongoing monitoring of patient progress towards care goals.
  • Assessed patients, determined needs, and managed care.
  • Collaborated with multidisciplinary teams to coordinate care for clients with complex needs, ensuring comprehensive support was provided across all domains of life functioning.
  • Monitored, analyzed, and corrected staff performance and worked with nurse manager to raise standards of practice.
  • Managed caseloads effectively, ensuring timely assessments, treatment planning, and progress monitoring.

FACILITY ADMINISTRATOR

DAVITA
09.2003 - 02.2015
  • Oversight of patient care, ensuring positive impact on patient lives and the delivery optimal clinical outcomes. Developing, mentoring and inspiring a cohesive team. Interviewing, hiring and conducting teammate evaluations. Ensuring the complete operation and performance of the clinic including all financial aspects. (managing budgets, forecasting expenses and communication with corporate leaders)
  • Mentored junior team members in best practices for facility administration, developing future leaders in the field.
  • Managed personnel matters, including hiring, onboarding, evaluations, and promotions.
  • Maintained a safe working environment through regular safety inspections and adherence to compliance standards.
  • Coordinated cross-departmental efforts for smooth facility operations during high-demand periods.
  • Established a culture of teamwork among staff members, fostering collaboration towards common goals.
  • Minimized operational costs by efficiently managing budgets and reducing expenses.
  • Improved customer satisfaction by addressing concerns promptly and professionally.
  • Enhanced staff productivity through effective communication and training programs.
  • Streamlined facility operations by implementing efficient policies and procedures.
  • Scheduled, coordinated and supervised all facility-related tasks and activities to monitor performance.

Education

Associates Degree -

Iowa Methodist School of Nursing
Des Moines, Iowa
11.1993

Diploma -

Abraham Lincoln High School
Des Moines, Iowa
05.1982

Skills

  • Self motivated
  • Committed to customer service
  • Strong verbal, written and interpersonal communication skills
  • Demonstrates good time management skills and ability to handle multiple priorities
  • Decision-making
  • Care coordination
  • Mentoring and coaching
  • Staff supervision
  • Direct patient care
  • Quality improvement
  • Patient management
  • Issue resolution
  • Interdisciplinary collaboration
  • Clinical leadership

Timeline

CHARGE NURSE/CLINICAL COORDINATOR RN

Fresenius Dialysis
02.2023 - Current

ACUTE DIALYSIS NURSE

DAVITA
03.2022 - 02.2023

DIALYSIS NURSE, HOME THERAPIES/OUTPATIENT CLINIC

DAVITA
02.2019 - 03.2022

CLINICAL COORDINATOR

DAVITA
10.2017 - 02.2019

MANAGER/COMPLEX CASE MANAGEMENT/HIGH RISK OB

AMERIGROUP
01.2016 - 10.2017

CLINICAL SUPERVISOR

UNITYPOINT HOMECARE
02.2015 - 01.2016

FACILITY ADMINISTRATOR

DAVITA
09.2003 - 02.2015

Associates Degree -

Iowa Methodist School of Nursing

Diploma -

Abraham Lincoln High School

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