Melissa Porterfield
Allegan,MI
Summary
- More than 30 years' experience in customer service and support with strengths in data entry, communication and organizational skills.
- Possess computer knowledge.
- Working knowledge of Excel, Word, Office, Google Docs, and Sheets
- Ability to catch on easily and quickly.
- A team player.
Overview
34
34
years of professional experience
Work History
Substitute
Edustaff
01.2011 - 07.2022
- Teacher for Elementary, Middle School, Hillside, and Special Needs
- Clerical/Receptionist at Hillside Learning Center and AAESA
- Improved student comprehension by tailoring teaching methods to individual learning styles
- Increased overall class participation by fostering positive and inclusive learning environments
Part-Time Secretary
Allegan Area Educational Service Agency
01.2017 - 05.2018
- Welcomed people when entering into school
- Managed filing system, entered data and completed other clerical tasks.
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff in scheduling meetings, managing calendars, and for optimal time management.
- Maintained professional communication with clients through efficient handling of emails, phone calls, and correspondence.
Customer Service Representative
Perrigo Company, Allegan
01.1989 - 01.1999
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associates Degree - Applied Science – Business
Davenport University
Grand Rapids, MI05.1998
Skills
- Customer Service
- Administrative Support
- Data Entry
- Office Management
- Scheduling Coordination
- Office Administration
- Excellent multi-tasking ability
- Organizational Skills
References
- Jolene Miller, Friend for 28 years, 269-680-9497
- Amy Pegg, Friend for 20 years, 616-893-2888
Volunteer Experience
- Prepare freezer meals at Church for people in need.
- Positive Options teaching parenting and nutrition classes
- Awana Program working with girls third through sixth grades.
- Meal Coordinator at Church for people ill or had surgeries.
- Craft Leader for Vacation Bible School
- Planned and prepared meals for a Wednesday Night Youth Program.
- Parent Volunteer in classrooms helping children with math, reading, giving missed tests, coordinating classroom parties, assisting teachers with copying, laminating, binding booklets, APT, M.S. Fundraiser, etc
Timeline
Part-Time Secretary
Allegan Area Educational Service Agency
01.2017 - 05.2018
Substitute
Edustaff
01.2011 - 07.2022
Customer Service Representative
Perrigo Company, Allegan
01.1989 - 01.1999
Associates Degree - Applied Science – Business
Davenport University