Melissa Potier
New Iberia,LA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Savard Labor & Marine/Bayou Companies
04.2023 - Current
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Executed record filing system to improve document organization and management.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Recruiter Specialist
Elwood Staffing
04.2022 - 04.2023
- Developed and implemented onboarding and orientation programs for new employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Reduced time-to-fill for open positions by streamlining the interview process and providing timely feedback to candidates.
- Utilized data-driven techniques to analyze recruitment metrics and identify areas for improvement in the hiring process.
- Administered employee benefits programs and assisted with open enrollment.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Spearheaded internal referral programs that increased employee engagement and led to higher quality candidate referrals from within the company.
- Evaluated current recruitment processes periodically, recommending changes when necessary to maintain optimal efficiency levels within the team.
- Developed strong relationships with hiring managers, leading to more efficient communication and better understanding of their needs for open positions.
- Maintained detailed records of candidate interactions and interview notes, aiding in future decision-making processes for similar roles.
- Participated in job fairs and networking events to source potential candidates, expanding company''s reach within the job market.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
Recruiter Manager
Advantage Resourcing North America
10.2018 - 06.2021
- Collaborate with hiring managers to write job ads for current openings
- Advertise job openings on careers pages, job boards and social networks
- Design and implement employee referral programs
- Source candidates through online channels
- Screen resumes and applications and update candidates on hiring processes
- Interview candidates during various hiring stages, including phone, first-round and second-round interviews
- Report to hiring managers and HR managers on the status of open positions
- Evaluate candidates based on their interview and assignment performance
- Determine qualification criteria for each position
- Analyze turnover and retention rates to forecast hiring needs
- Update job descriptions
- Answer candidates’ queries regarding the application process
- Provide interview feedback, when necessary and appropriate
- Participate in job fairs to boost company’s reputation
- Help new hires on-board
- Forecast and plan weekly
- Complete all government forms during hiring process (ex. I-9, WOTC, etc.)
Branch Manager/CSR
Cash Cow - Louisiana
06.2016 - 10.2018
- Lead team of 3 to 5 employee's
- Customer Service
- Create schedules
- Collection calls
- Audit checks and customer folders
- Prepare staff for audit from state
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Established and checked coding procedures, monitored reports and updated internal files.
- Assessed employee performance and developed improvement plans.
Office Manager
Liberty Business Services/Service King Auto Sales
11.2015 - 06.2016
- Manage accounts
- Filing monthly sales tax, Payroll
- Answer multi line phones
- Inventory
- Customer service
- Auto Sales, Contracts
Sales Consultant
Musson-Patout Automotive
01.2014 - 12.2014
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Skillfully managed complex deals by effectively coordinating with internal teams, such as finance and legal departments, to ensure timely completion.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
- Listened to customer needs and desires to identify and recommend optimal products.
Assistant Sales Manager
Everybody Rides
11.2012 - 12.2013
- Liaised between customers and product development team to recommend product improvements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Achieved sales targets consistently by driving daily sales activities and managing the sales pipeline effectively.
- Established performance benchmarks, setting clear expectations for team members, and regularly reviewing progress against set goals, driving continuous improvement within the sales department.
- Generated sales report to help upper management make effective decisions and sales plans.
Service Writer/Assistant Manager
Everybody Rides
01.2011 - 11.2012
- Payroll for all employees on commission
- Obtained titles and Vin information on all vehicles on lot
- Prepared repair orders on vehicle needed to be repaired, Inventory for vehicles on 6 different car lots
- Handled all selling and trading for several auctions in the area
- Ordered parts for vehicle needed to be repaired, Instructed employees on duties needed to completed on a daily
- Streamlined repair order processes for increased efficiency and productivity.
- Cross-trained and backed up other customer service managers.
Education
High school diploma - General Studies
O. Comeaux High School
Lafayette, LA05.2006
Skills
- AP/AR proficiency
- Recruitment and hiring
- In-Person and Telephone Interviewing
- Recruitment Marketing
- Report Development
- Scheduling and calendar management
- Customer Relationship Management
- Time Tracking and Payroll Administration
- Microsoft Office
- Recruitment
- Boolean search
- Resume Screening
- Employee Orientation
Certification
- Driver's License
- Professional In Human Resources
Assessments
Recruiting, Proficient, 09/01/21
Personal Information
- Willing To Relocate: Anywhere
- Title: Recruiter Manager
Timeline
Administrative Assistant
Savard Labor & Marine/Bayou Companies
04.2023 - Current
Recruiter Specialist
Elwood Staffing
04.2022 - 04.2023
Recruiter Manager
Advantage Resourcing North America
10.2018 - 06.2021
Branch Manager/CSR
Cash Cow - Louisiana
06.2016 - 10.2018
Office Manager
Liberty Business Services/Service King Auto Sales
11.2015 - 06.2016
Sales Consultant
Musson-Patout Automotive
01.2014 - 12.2014
Assistant Sales Manager
Everybody Rides
11.2012 - 12.2013
Service Writer/Assistant Manager
Everybody Rides
01.2011 - 11.2012
High school diploma - General Studies
O. Comeaux High School
- Driver's License
- Professional In Human Resources
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