Melissa Powell
Hoopeston,IL
Summary
Dedicated professional with a strong background in hospitality and customer service, notably at The Historic Cavalier Hotel and Beach Club. Proven ability to enhance guest experiences through meticulous attention to detail and effective time management. Skilled in inventory management and fostering teamwork, ensuring a high standard of cleanliness and guest satisfaction.
Overview
26
26
years of professional experience
Work History
Room Attendant
The Historic Cavalier Hotel and Beach Club
09.2022 - 02.2025
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Housekeeper
The Cleaning Authority
08.2020 - 08.2022
- Provide excellent cleaning services to clients.
- Responsible for driving to and from client’s homes.
Clothing Manager
Big R Warehouse
04.2012 - 07.2020
- Ensured compliance with company policies and procedures to maintain a safe and professional work environment.
- Managed inventory levels, effectively reducing stock discrepancies and improving overall efficiency.
- Defined clear targets and objectives and communicated to other team members.
Invoice Analyst
Bosch
07.1999 - 11.2011
- Enhanced client relationships through timely communication and resolution of invoicing related issues.
- Ensured compliance with industry regulations, company policies, and internal controls related to invoicing processes.
- Managed high volume of invoices through effective prioritization, organization, and time management skills.
- Demonstrated strong attention to detail, consistently identifying and correcting errors before final invoice submission.
Education
Business Microcomputer Applications
Kankakee Community College
Kankakee, ILAssociate Of Science - Administrative Secretarial Science
Robert Morris College
Springfield, ILSkills
- Teamwork
- Housekeeping knowledge
- Bed making proficiency
- Hospitality industry
- Inventory and supply
- Work prioritization
- Guest relations
- Detail-oriented
- Customer service
- Guest service and support
- Time management
- Professional and courteous
- Multitasking and prioritizing
- Data entry
Timeline
Room Attendant
The Historic Cavalier Hotel and Beach Club
09.2022 - 02.2025
Housekeeper
The Cleaning Authority
08.2020 - 08.2022
Clothing Manager
Big R Warehouse
04.2012 - 07.2020
Invoice Analyst
Bosch
07.1999 - 11.2011
Business Microcomputer Applications
Kankakee Community College
Associate Of Science - Administrative Secretarial Science
Robert Morris College
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