Melissa Powell
Baldwin,NY
Summary
Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
15
15
years of professional experience
Work History
Surgical Coordinator
Premier Veterinary Medical Group
08.2023 - 06.2024
- Improved patient experience by efficiently coordinating pre-operative preparations, surgery date and post-operative follow-up care for three different locations.
- Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
- Provided comprehensive education materials for patients regarding their upcoming surgery, answering questions and alleviating concerns related to the procedure itself or recovery expectations afterward.
Customer Service Representative Supervisor
Premier Veterinary Medical Group (Formally CVA)
03.2011 - 06.2024
- Greet clients and their pets in a welcoming and professional manner.
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Built positive rapport and relationships for high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently addressing and resolving concerns.
- Managed high call volume while maintaining exceptional quality standards in line with company expectations.
- Collaborated with other departments to address customer issues, resulting in improved cross-functional communication.
- Explained procedures and answered all billing related questions regarding a pets overnight stay.
- Billed out customers for products and/or services. This included the use of Care Credit, Scatch Pay and Vet Billing.
- Proficient in Impromed Infinity program.
Cashier
Green Art Plumbing Supply
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted the showroom sales department in designing project books for customers that including all purchased products and dimensions.
Medical Receptionist
Dr Sheena Apun, MD
02.2009 - 02.2011
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
Medical Assisting Certificate - Medical Assisting
Suburban Technical School
Hempstead, NY06.2006
Skills
- Training and mentoring
- Goal-Oriented
- Organization skills
- Telephone skills
- Data Entry
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- HIPAA Compliance
- Professionalism and Confidentiality
- Patient coordination
Timeline
Surgical Coordinator
Premier Veterinary Medical Group
08.2023 - 06.2024
Customer Service Representative Supervisor
Premier Veterinary Medical Group (Formally CVA)
03.2011 - 06.2024
Medical Receptionist
Dr Sheena Apun, MD
02.2009 - 02.2011
Cashier
Green Art Plumbing Supply
Medical Assisting Certificate - Medical Assisting
Suburban Technical School
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