Melissa Powell
Lowell,AR
Summary
Dynamic professional with a proven track record in customer service, demonstrated at Black Hills Energy and other notable companies. Excelled in resolving customer inquiries and complaints, enhancing customer satisfaction through empathetic service and active listening. Skilled in billing inquiries and maintaining high accuracy in transactions. Achieved repeat business by leveraging exceptional service skills and a deep understanding of consumer preferences.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
29
29
years of professional experience
Work History
Customer Service Agent
Black Hills Energy
03.2024 - 12.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer account discrepancies and concerns.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Rumble Pest Solutions
07.2021 - 12.2023
- Maintained up-to-date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Trained new personnel regarding company operations, policies and services.
Guest Service Representative
Target
10.2014 - 02.2017
- Responded to guest inquiries to maximize guest satisfaction.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Processed customer orders and accurately handled payment transactions.
Cashier
Dollar Tree Stores
02.2011 - 09.2014
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Set up new sales displays each week with fresh merchandise.
Assistant Manager
Famous Brands Housewares Outlet
09.1995 - 06.1999
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Education
Ozark Christian College
Joplin, MOHigh School Diploma -
Springdale High School
Springdale, AR05-1993
Skills
- Script adherence
- Phone etiquette
- Billing inquiries
- Order placement
- Empathetic and genuine
- Call center experience
- Active listening
- Customer service
- Information verification
Timeline
Customer Service Agent
Black Hills Energy
03.2024 - 12.2024
Customer Service Representative
Rumble Pest Solutions
07.2021 - 12.2023
Guest Service Representative
Target
10.2014 - 02.2017
Cashier
Dollar Tree Stores
02.2011 - 09.2014
Assistant Manager
Famous Brands Housewares Outlet
09.1995 - 06.1999
No Degree - Education
Ozark Christian College
High School Diploma -
Springdale High School
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