Melissa Powers

Showed confidence, personality and professionalism while providing fast and accurate service of drinks in a high volume facility. Displayed initiative, the ability to work well under pressure and the willingness to help with any tasks needed to maintain a team-minded environment. Responsible for scheduling staff, developing shift times, effectively maintaining company email, booking bottle service tables and contracting events.

Efficiently multitasked management duties and bartending shifts. Increased bar revenue through innovative promotional concepts, customer-focused events and a wide live music selection. Developed a unique specialty drink menu to enhance bar reputation. Prepared weekly schedules for all staff roles to adequately cover required shifts. Handled customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Maintained a positive work environment and provided leadership and training to staff. Contracted with specialty liquor and craft beer vendors to expand top-shelf and local product. Assisted in opening second location- Alcove Cantina with bar design, hiring staff, creating specialty drink recipes and booking events.

Previous bar experience including ordering and stocking liquor orders, setting up all bars for day/ night staff and helping take inventory. Assisted with new specialty drink recipes. Went from working all night shifts to creating new regulars for a daytime schedule and succeeded to maximize afternoon bar profits. Worked with customers and managed service well in a fast paced environment. Provided prompt, efficient and quality service at all times.