Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Melissa Pozzuoli

Lincoln,RI

Summary

Accomplished compliance audit professional with over 20 years of banking experience across multiple business lines and products. Advanced knowledge of relevant laws and financial services regulations and associated guidance including Fair Lending (ECOA, FHA, HMDA), UDAAP, FCRA, TRID (TILA/RESPA), Reg E and eSign.

Overview

27
27
years of professional experience
1
1
Certification

Work History

SVP, Sr. Audit Manager Regulatory Compliance

Citizens Financial Group
Johnston, RI
01.2013 - Current

Development, management and reporting of the annual Consumer Compliance Audit plan.

  • Complete compliance risk assessment to assist with the determination of the annual plan
  • Supervise audit professionals in day-to-day audit activities, including the scheduling and delivery of the audit plan
  • Prepare final report on activities reviewed for sign off and submission to the Audit Director and Chief Audit Executive
  • Maintain records of regulatory coverage obtained by the overall department
  • Key contributor to the development and assessment of the annual skills assessment pertaining to regulatory compliance
  • Manage relationships with the Audit Committee, Senior and Executive Management, including Legal and Compliance
  • Key contact within Audit for bank Regulators (OCC, CFPB, Federal Reserve) relating to compliance matters, including examinations

VP, Audit Manager

Citizens Financial Group
Johnston, RI
01.2007 - 01.2013
  • Assist in the management of a team of 5 employees by assigning work and oversight of team members to accomplish Audit Plan
  • Prepare comprehensive Audit Reports
  • Collaborate with auditees on observations identified to develop actionable items for proper remediation
  • Develop staff through mentoring, delegation, and guidance.

Internal Auditor/ Senior Internal Auditor

Citizens Financial Group
08.2003 - 01.2007
  • Lead and/or assist in product-based audits utilizing examination procedures and ensuring that work papers are complete and accurate in accordance with departments methodology and IIA standards
  • Opine on the adequacy and effectiveness of internal controls for assigned audit work.
  • Assist in the development of recommended corrective action for any IA identified issues
  • Monitor employee accounts for fraudulent activity, excessive rebating, misuse of bank forms, and violations of bank policies and procedures.

Senior Portfolio Accountant/Auditor

State Street Bank
Westwood, MA
01.2001 - 08.2003
  • Calculated daily net asset values, daily income and expenses
  • Monitored general ledger activity in and produced daily financial statements, ensuring clear and accurate audit trails
  • Responded to internal and external client needs

Commercial Teller/Customer Service Representative

Fleet Bank
Worcester, MA
01.1997 - 01.2001
  • Responsible for all business transactions for the branch including the management of foreign currency exchanges and purchases
  • Maintained bank procedures through large scale divesture with Bank Boston.

Education

Bachelor of Arts - International Business

Assumption College
01.2000

Skills

  • Microsoft Office Suite including Visio
  • Audit software- Teammate
  • Development of standard audit work programs intended to promote the consistency of certain compliance assessments
  • Strong project management skills including the ability to manage a number of competing priorities
  • Analysis of customer complaint data utilizing data analytics
  • Extended experience with on-line tools including Examination handbooks, Supervisory Guidance and American Banking Association reference materials
  • Extended knowledge related to Artificial Intelligence and Bank Compliance

Affiliations

  • Past President and Treasurer of the Institute of Internal Auditors- RI Chapter
  • American Bankers Association (ABA) member and participant in the following working groups: American Disabilities Act (ADA), Debit Card Claims Disputes Best Practices, Debt Collection, Fair Lending, Flood, Mortgage Regulatory Reform, Mortgage Servicing, Community Reinvestment Act (CRA) Telephone Consumer Protection Act (TCPA)

Certification

  • 2016, Certified Regulatory Compliance Manager (CRCM)
  • 2014, Certified Risk Management Assurance (CRMA)

Timeline

SVP, Sr. Audit Manager Regulatory Compliance

Citizens Financial Group
01.2013 - Current

VP, Audit Manager

Citizens Financial Group
01.2007 - 01.2013

Internal Auditor/ Senior Internal Auditor

Citizens Financial Group
08.2003 - 01.2007

Senior Portfolio Accountant/Auditor

State Street Bank
01.2001 - 08.2003

Commercial Teller/Customer Service Representative

Fleet Bank
01.1997 - 01.2001

Bachelor of Arts - International Business

Assumption College
Melissa Pozzuoli