Melissa Prato
Bartender
Hamden,CT
Overview
30
30
years of professional experience
Work History
Bartender
Owenego Inn
Branford, CT
03.1998 - Current
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Stocked ice bins and coolers as needed throughout shift.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Upsold customers from shelf to premium brands to help boost sales.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Trained new bartenders on drink preparation and upselling techniques.
Head Bartender
Fantasia
North Haven, CT
01.1995 - 04.2020
- Assigned bartenders to specific tasks and duties throughout the shift.
- Maintained a clean work area with appropriate safety standards according to health regulations.
- Coordinated special events such as tastings, fundraisers, corporate functions.
- Monitored cash register transactions throughout the shift to ensure accuracy of sales data.
- Planned and coordinated special events to boost customer numbers and profits.
- Handled complaints and disputes from customers to promote customer satisfaction.
- Enhanced sales and profit through improved management approaches and enhanced employee training on sales techniques.
- Reinvented classic cocktails to complement new menu options.
- Maintained list of ride services for inebriated customers to safely transport to destinations.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Checked identification of guests to verify age requirements for alcohol purchase.
Education
Associate of Arts - Business
Quinnispiac University
Hamden, CT04-1999
Skills
- Food Running
- Food Service
- Basic accounting
- Suggestive Selling
- Food Preparation
- Health codes compliance
- Beverage Preparation
- Menu Memorization
- Payment Processing
- Customer Service
- Responsible Alcohol Service
- Team training and development
- Outgoing Personality
- Customer service expertise
- Creative Mixology
- Engaging personality
- Courteous
- Bar service preparation
- Excellent judgment
- Preparing garnishes
- Changing beer kegs
- Classic cocktails
Timeline
Bartender
Owenego Inn
03.1998 - Current
Head Bartender
Fantasia
01.1995 - 04.2020
Associate of Arts - Business
Quinnispiac University