Melissa Pratt

Work History

Family Dollar

Dadeville, Alabama

02.2022 - Current

Supervised daily operations and staff performance in retail environment.
Managed inventory levels and ensured merchandise was stocked efficiently.
Trained and developed team members to enhance customer service skills.
Coordinated staff schedules to optimize coverage during peak hours.
Resolved customer inquiries and complaints promptly to ensure satisfaction.
Conducted daily store operations, including opening and closing procedures and cash handling.
Resolved customer complaints in a timely manner.
Created weekly work schedules for store personnel.
Oversaw inventory management through cycle counts, audits and shrinkage control.
Managed daily banking activities such as deposits and withdrawals.
Updated and maintained store signage and displays.
Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Ensured compliance with safety regulations and company policies.
Performed regular price checks to ensure competitive pricing.
Developed strategies to maximize sales and profitability.
Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Preserved product quality by maintaining stockrooms and disposing of damaged items.
Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Dollar General

Alexander City, AL

12.2020 - 01.2022

Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
Resolved customer problems by investigating issues, answering questions and building rapport.
Organized store and maintained high standards for cleanliness of parking lot, restroom and stockroom.
Assisted with training and onboarding of sales associates in store operations.
Interviewed, hired and trained new employees.
Supervised staff performing daily activities.

Driveline Retail

Alexander City, AL

02.2020 - 03.2021

Rotated products from stockroom out to department sales floor according to seasonal plans, promotional schedules and style rotation plan.
Displayed promotional material such as signs and banners.
Updated store planograms in collaboration with management.
Used company provided mobile technology to perform basic job functions.
Placed prices and descriptive signage to enhance displays and promote items.

Dollar Tree Stores

Alexander City, AL

03.2018 - 04.2020

Built and maintained relationships with peers and upper management to drive team success.
Answered incoming telephone calls to provide store, products and services information.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Built trusting relationships with customers by making personal connections.
Operated cash register, collected payments and provided accurate change.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Helped customers find specific products, answered questions and offered product advice.
Processed sales transactions to prevent long customer wait times.
Accepted cash and credit card payments, issued receipts and provided change.