MELISSA PRATTI
Assistant Manager
El Centro,California
Summary
- Customer Service Representative who maintains a high level of professionalism, patience and Efficiency to minimize customer dissatisfaction and increase customer loyalty. Core Strengths Energetic work attitude Computer-savvy Strong problem solver Advanced MS Office Suite knowledge Exceptional multi-tasked High customer service standards Excellent communication skills Large cash/check deposits expert Accomplishments
- Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
- Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
Arco Ampm
Las Vegas, NV
03.2018 - 06.2023
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Trained new employees on proper protocols and customer service standards.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reported issues to higher management with great detail.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Personal Office Assistant
Chris Rotti Law Firm
Las Vegas, NV
02.2011 - 03.2018
- Customer Assistance
- Worked with company systems suchas Live Support and diligentlycompleted all assigned tasks, working overtime as needed
- Eliminated outdated records by sending the records to be scanned
- Compiled statistical information for special reports
- Created monthly reports for records, closed terminated records and completedchart audits
- Updated departmental standard operating procedures and database to accurately reflect the current practices.
- Completed clerical tasks such as filing, copying, and distributing mail.
Customer Service Representative / Shift Supervisor
Las Vegas, NV
07.2007 - 02.2011
- Cross -trained and provided back-upfor other customer service representatives when needed
- Achieved high sales percentage with consultative, value-focusedcustomer service approach
- Organized w eekly sales reports for the sales department to track product success
- Work ed as a team member performing cashier duties, product assistance and cleaning.
Education
High School Diploma - undefined
Valley High School
Skills
Goals and performance
Timeline
Assistant Store Manager
Arco Ampm
03.2018 - 06.2023
Personal Office Assistant
Chris Rotti Law Firm
02.2011 - 03.2018
Customer Service Representative / Shift Supervisor
07.2007 - 02.2011
High School Diploma - undefined
Valley High School