Melissa Presa
Tacoma,WA
Summary
Accomplished Office Administrator with a proven track record at Liberty Tire Recycling, enhancing team productivity and customer satisfaction. Expert in QuickBooks and adept in managing complex administrative tasks. Demonstrated ability to improve processes, showcasing exceptional time management and customer service skills. Personable Office Administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.
Overview
8
8
years of professional experience
Work History
Office Administrator
Liberty Tire Recycling
07.2024 - Current
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Worked well in a team setting, providing support and guidance.
Tax Preparer
Rita’s Tax Service
01.2017 - 07.2024
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Assessed client tax situations to determine best filing options.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Analyzed financial records to verify accuracy of tax returns.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Utilized tax software to prepare returns and meet deadlines.
- Prepared tax returns, extensions, tax planning calculations, and write-ups for organizations and entities.
Office Manager
Rita’s Tax Service
01.2019 - 06.2024
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Bookkeeper
Rita’s Tax Service
01.2017 - 06.2024
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Completed payroll for employees and maintained detailed records of procedures.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Matched purchase orders with invoices and recorded necessary information.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Completed tax forms in compliance with legal regulations.
Cashier
Loves Travel Stop
07.2016 - 01.2019
- Greeted customers entering store and responded promptly to customer needs.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
Van High School
Van, TX05-2016
Skills
- Time Management
- Office Administration
- Administrative Support
- Database entry
- File Organization
- Customer Engagement
- Bookkeeping
- Telephone reception
- Document Scanning
- Scheduling appointments
- File Maintenance
- Payroll
- Expert in QuickBooks
- Payroll and accounts payable and receivable
- Customer Service
- Bilingual
Languages
Spanish
Native or Bilingual
Timeline
Office Administrator
Liberty Tire Recycling
07.2024 - Current
Office Manager
Rita’s Tax Service
01.2019 - 06.2024
Tax Preparer
Rita’s Tax Service
01.2017 - 07.2024
Bookkeeper
Rita’s Tax Service
01.2017 - 06.2024
Cashier
Loves Travel Stop
07.2016 - 01.2019
High School Diploma -
Van High School
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