Melissa Presas
Summary
Experienced Office Manager and administration professional with 7 years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
11
11
years of professional experience
Work History
Office Manager
Methodist McKinney Hospital
Frisco , TX
2023.07 - Current
- Manage operations for two therapy clinics
- Developed and implemented training programs for staff,resulting improved team performance and adherence to healthcare protocols
- Facilitates patient check-in and check-out
- Manages and responds to office telephone inquiries and manages patient scheduling for two therapy clinics
- Conducts insurance benefit verification processes
- Handles financial transactions for patient payments
- Ensures accurate reconciliation of the cash drawer,scanning of document batches
- Led the interviewing process for front desk staff and technicians
- Manages the ordering of inventory of dual clinic locations
- Utilizes multiple EMR systems such as: Epic, WebPT and Taxi
- Oversees the handling of complaints pertaining to joint commission requirements
- Managing the maintenance and functionally of all equipment
- Implemented efficient patient management systems resulting in improved worked flow and enchanted patient satisfactions
Office Manager
Star Sports Therapy & Rehab
Frisco , TX
2020.06 - 2023.07
- Directed operations for two therapy clinics, overseeing seamless workflow, optimizing resource utilization, and maintaining high standards of patient care
- Formulated and delegated tasks, assigning responsibilities to team members for efficient workflow and optimal productivity
- Streamlined patient check- in and check-out procedures, ensuring a smooth and organized process for enhanced patient experience
- Oversees and addresses telephone inquiries, managing patient scheduling seamlessly across two clinics to ensure efficient communication and appointment coordination
- Administers the verification process for insurance benefits, ensuring accurate and thorough assessments to facilitate smooth billing procedures
- Handles financial transactions for patient payments
- Ensures precise reconciliation of cash drawers through meticulous scanning of document batches for accurate financial records
- Directed the hiring process for front desk staff and technicians, overseeing interviews and selection to build a qualified and cohesive team
- Manages the procurement and inventory control processes for both clinic locations, ensuring timely ordering and efficient stock management
- Optimizes the functionality of multiple EMR systems, ensuring their effective utilization and promoting responsible use for enhanced operational efficiency
- Supervises the upkeep of equipment, guaranteeing its proper functioning to support seamless operational activities.
- Ensures timely and proper maintenance of fire extinguishers to uphold safety standards in the workplace
- Engages with patients to ensure their needs are met, fostering a positive experience and overall satisfaction
- Handles the credentialing and onboarding procedures for both clinical and non-clinical staff, facilitating their seamless integration into the workplace
- Collaborates with surgeons to communicate expectations and address concerns related to clinical staff, fostering effective communication within the medical team
- Conducts annual performance evaluations for all staff members, providing valuable feedback and contributing to professional development
- Generated billing reports and input charges to ensure precision in claim submissions for accurate financial transactions
- Recorded patient referrals in the system
- Generating bonuses for therapists, ensuring equitable and punctual reward distribution based on their performance
- Maintained and Excel spreadsheet to track and mange therapist labor logs
Front Office Clerk
Legacy Dermatology
Frisco
2019.11 - 2020.03
- Check-in/Check-out patients
- Answering phone calls, questions and scheduling patients
- Verifying insurance benefits
- Assisted with doctor referrals
- Several applications used: Ema for EMR system, Carecloud to schedule appointments and Surgery scheduling.
Office Clerk
Lewisville Independent School District (LISD)
The Colony , Texas
2018.08 - 2019.08
- Greet parents and visitors
- Check-in parents for meetings
- Answering phone calls and questions
- Reporting and data used via Microsoft applications including but not limited to: Excel, Word, Powerpoint
- Also worked in LISD applications: VOLY, Skyward for entering tardies and absences and managing volunteer permissions
- Also worked with attendance sheets for teacher substitutes.
Patient Service Representative/Scheduler
S.P.O.R.T.
Frisco , TX
2016.09 - 2018.04
- Scheduling with facilities
- Getting all necessary paperwork to facilities and coordinated resources regarding pre-op or post-op appointments, surgery dates and times
- Obtained pre-authorizations, adhered to surgery checklist for scheduling surgeries, as required
- Provided patients with post-op instructions/global period paperwork, contacted physicians with urgent matters concerning surgery or patients
- Answered patient questions regarding appointments, testing, and surgery in a prompt, pleasant and helpful manner
- Answered telephone calls and responded to all voicemails or took messages to assist callers with scheduling as needed
- I also worked front desk, welcoming and checking in patients
- Verified insurance and established how patients will pay for charges not covered by insurance on our EMR system, Athena
- Checked-out and scheduled and/or confirmed future appointments
- Processed cash/credit card payments
- Maintained and promoted HIPPA compliance in all areas
- Created and maintained patient charts
- Kept Front desk area and lobby clean, neat, and organized.
Scheduler
Texas Health Management
Frisco
2013.04 - 2016.01
- Medical scheduler who works in a medical practice
- Primary job duty is making appointments for nurse practitioners as well as incoming patients
- Computer-based applications or patient appointment books are typically used to manage a scheduling system
- Worked with patients by phone
- Fulfilled many of the duties of a medical office assistant
- Typing skills of 50+ wpm
- Proficient in 10-key
- Demonstrated working knowledge of software/system/equipment (VPN, Datacare
- Bloom network, Smart spreadsheet, and Excel)
- Knowledge of function and relationships within a hospital environment
- Advanced Customer service skills and experience.
Education
General Studies -
The Colony High School
Some College (No Degree) -
Court Reporting Institute of Dallas
Dallas, TXSkills
- Operations Management
- Staff Management
- Supply Management
- Employee Supervision
- Staff Hiring
- Team Supervision
- Expense Reporting
- Customer Service
- Administrative Support
- Office Management
- Workforce Management
- Billing
- Compliance Monitoring
- Data Entry
- Inventory Control
- Employee Training
- Account Reconciliation
- Scheduling
- Organizational Skills
Overall Job Objectives
Maintain professional integrity. Initiate change and personal growth. Go beyond my capabilities. Be personable with colleagues. Maintain emotional balance and wellbeing. Support and help everyone to my abilities to the benefit of a team. Oversee the teams and day-to-day management of units to meet or exceed Customer Service objectives that support the goals and strategies of a business. Performed these jobs successfully with the knowledge, skill and/or ability required to the following
Timeline
Office Manager
Methodist McKinney Hospital
2023.07 - Current
Office Manager
Star Sports Therapy & Rehab
2020.06 - 2023.07
Front Office Clerk
Legacy Dermatology
2019.11 - 2020.03
Office Clerk
Lewisville Independent School District (LISD)
2018.08 - 2019.08
Patient Service Representative/Scheduler
S.P.O.R.T.
2016.09 - 2018.04
Scheduler
Texas Health Management
2013.04 - 2016.01
General Studies -
The Colony High School
Some College (No Degree) -
Court Reporting Institute of Dallas
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